Arthur "Art" Chong Email & Phone Number

Houston, Tx, Us

Worldwide, Us

o Successfully implemented QAD ERP projects at 4 Flexitallic divisions (US, China, Thailand and Canada) achieving Corporate strategic goal of streamlining manufacturing operations by improving and utilizing advanced planning software tools. Managed combined global budget of over $1.5M including the replacement of 2 legacy ERP systems, and implementing 2 new installations. Partnered closely with project steering committees, operational managers, cross functional business users, external partners and consultants. o Successful global implementation of ELO Enterprise Content Management system across all business units. Applications included data capture, indexing and classification of Finance, QA and Operational documentation of processes. Completed issues resolution, training and hand-offs to local staff.o Collaborate with senior executives, department heads and supervisors to implement many process improvements that streamlined manufacturing operations.

Worldwide, Us

o Daily management of all corporate essential services including Firewalls, networks, ERP, Digital document storage, databases, system applications and email system. o Managed an IT budget of over $1 Million through resource allocation, infrastructure analysis, strategic planning, vendor selections and SLA negotiations, and monitored vendor performance. o Successfully converted or upgraded outdated version platforms.

o Created Alpha Cares, a full-featured childcare center administration software used by centers in over 40 cities, 22 states. Software provided auto invoicing, bookkeeping functions like accounts receivables, online payments, and parent notifications. Provided teacher resources such as classroom attendance tracking, and publication of newsletters. Administrative module tracked staff attendance and absence/substitute contacts. Dashboards allowed vital center information and reminders at-a-glance. o Led and directed offshore development team from India and Ukraine which resulted in modular code development that produced significant savings in developmental costs. o Translated business frustrations into viable technical solutions for Childcare Center Administrators, especially in the area of business logistics.

o Directed and managed all technology needs for Appelbaum Training Institute (ATI), the largest child care teacher training organization in the United States. o Architected and developed software for front-end registration system, ecommerce and online payment, and auto notification and confirmations. Backend system developed to manage and report KPI’s. o Architected and designed company backup strategy which utilized cost effective solutions. Developed all disaster recovery and business resumption plans for ATI.

o Overall responsibility of professional services department comprising project management, business analysis and support help desk services. Managed international development team members located onsite, Australia, Brazil and Germany.o As part of core management team with Founder and CFO, doubled annual revenues to over $2.5 million by implementing new operational strategies that expanded the consulting business and introduced new metrics approach to undertaking projects. o Led and directed team of project managers. Established a hybrid project methodology comprising lean, agile and waterfall development methods which proved successful with both developers and customer management teams.o Designed and established Technical support department that serviced thousands of customers through bundled service requests. This streamlined customer services improved supportability and increased customer satisfaction.

o Directed IT operations of a start-up Internet and Ecommerce solutions company.o Led all customer Web software development and implementation for company’s national and international customers in Australia and Singapore.o Planned and implemented enterprise-wide Ecommerce and technology infrastructure solutions. Examples include data center operations, software development projects, from concept to implementation.

Post Graduate Program, Cloud Computing

Certificate, Project Leadership Certificate

Certificate, Management Leadership

Bachelor’S Degree, Bsc - Software Engineering