• Management and support of phone calls, emails and online messages, essentially in English, but eventually in Portuguese, Spanish and Italian.• Resolution and handling of IT-related issues.• Mediation between guests and hosts.• Management of formal complaints.• Understanding and delivering quality support to all customers in a fast, simple, creative and uncomplicated way.• Working with a fast-paced and sometimes stressful environment.• Soft and hard skills put into… Show more • Management and support of phone calls, emails and online messages, essentially in English, but eventually in Portuguese, Spanish and Italian.• Resolution and handling of IT-related issues.• Mediation between guests and hosts.• Management of formal complaints.• Understanding and delivering quality support to all customers in a fast, simple, creative and uncomplicated way.• Working with a fast-paced and sometimes stressful environment.• Soft and hard skills put into practice everyday in various scenarios. Show less

• First line support to a financial and accountancy software through phone calls, emails, and live chats.• Understand the customer's final goals and advise them on how to record and treat all their financial data. • Perform troubleshooting steps and IT-related technical assistance.• Able to deal with a fast-paced working environment.• Ability to handle customer's formal complaints and objections.• Working with a high pressured and multitasking daily routine.• Assist and… Show more • First line support to a financial and accountancy software through phone calls, emails, and live chats.• Understand the customer's final goals and advise them on how to record and treat all their financial data. • Perform troubleshooting steps and IT-related technical assistance.• Able to deal with a fast-paced working environment.• Ability to handle customer's formal complaints and objections.• Working with a high pressured and multitasking daily routine.• Assist and handle the creation of Invoices, Bills, Journal Entries, Payments, Deposits, Bank Reconciliations, etc.• Providing support with proven success and customer's satisfaction.• Daily handle support to the UK market in English language. Show less