Personal Banking Consultant
Current
Sydney, New South Wales, Australia
- Adapted rapidly to new responsibilities in a high-pressure environment, demonstrating the ability to learn independently.
- Processed customer requests seamlessly, with precision, accuracy whilst meeting tight deadlines to enhance the branch's Net Promoter Score (NPS).
- Executed compliance-related tasks with diligence, mitigating risks and safeguarding customer accounts against privacy and financial threats.
- Achieved monthly KPIs consistently, contributing to the branch’s performance targets.
- Collaborated with Relationship Managers and Executive Relationship Managers to address homeloan inquiries, wealth referrals, and drive client retention efforts.