Personal Banking Consultant
Current• Adapted rapidly to new responsibilities in a high-pressure environment, demonstrating the ability to learn independently.• Processed customer requests seamlessly, with precision, accuracy whilst meeting tight deadlines to enhance the branch's Net Promoter Score (NPS).• Executed compliance-related tasks with diligence, mitigating risks and safeguarding customer accounts against privacy and financial threats.• Achieved monthly KPIs consistently, contributing to the branch’s performance targets.• Collaborated with Relationship Managers and Executive Relationship Managers to address homeloan inquiries, wealth referrals, and drive client retention efforts.