Directed leadership of 17 analysts and interns, managing squads to implement time efficiency to commercial workforce within retail banking business unit. Managed efficiency levers encompassing several processes: customer journey, equipment and banking automations, tools and systems stability, digital transformation, and Backoffice operations.

Directed leadership of 12 analysts and interns: team responsible for digital transformation and cost efficiency with paper and mail delivery within operations division. Oversaw cost efficiency operations of retail and wholesale banking, including credit, collection, invoices, investment services, security services, cash management, housing loans, vehicles financing, capitalization products, and insurance.

From Junior to Senior Analyst - Led projects of digital transformation within operations divisions. Achieved relevant efficiency and costumer satisfaction in insurance, cash management, investment services, credit products and collection.

Supported client services in corporate actions to non-resident investors in the Brazilian capital market. Conducted analysis of Corporate Actions in B3 exchange that directly impacted shareholders value. Supported non-resident investors that used Itaú Unibanco's security services (brokerage houses and local custodians).