Arthur Dawson Email & Phone Number

Baptist Hospital-Pensacola, Florida Area

Spartanburg Regional Medical Center-Spartanburg, Sc

Evaluate basic and advanced customer biomedical equipment issues, implement appropriate repairs; as assigned, perform planned maintenance (PM), safety, and environmental inspections and maintain effective customer relations. Follow appropriate GE policies, procedures, hospital protocol and complete necessary documentation. Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to customer satisfaction. As instructed, implement GE / customer facility contract, supporting business goals and objectives. Assist more and less experienced technicians on basic and more complex repairs /resolution respectively. Work as a member of local team to provide efficient service delivery to all accounts within assigned area and share on-call / pager responsibility. Document all repair actions and submit reports/summaries according to schedule. Ensure proper care of spares, tools and test equipment and ensure calibration. Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment through formal instruction. Meet Health and Human Services, Environment Health and Safety requirements and/or all other applicable regulatory requirements.

Baptist Hospital-Pensacola, Fl

Evaluated basic customer biomedical equipment issues, implemented appropriate repairs; as assigned, performed planned maintenance (PM), safety, and environmental inspections and maintain effective customer relations. Followed appropriate GE policies, procedures, hospital protocol and complete necessary documentation. Maintained daily communications with customers as directed, to ensure resolution and proper follow-up, leading to customer satisfaction. As instructed, implemented GE / customer facility contract, supporting business goals and objectives. Assisted more and less experienced technicians on basic and more complex repairs /resolution respectively. Worked as a member of local team to provide efficient service delivery to all accounts within assigned area. Documented all repair actions and submit reports/summaries according to schedule. Ensured proper care of spares, tools and test equipment and ensured calibration. Enhanced and maintained technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment through formal instruction. Met Health and Human Services, Environment Health and Safety requirements and/or all other applicable regulatory requirements.

Pensacola, Florida Area

Related coursework: -Digital Fundamental -AC Circuits -Computers in Technology-Digital Circuits -Linear Circuits -Engineering Graphics (AutoCad)-Electronic Devices -Integrated Circuits -Instrumentation Electronics -Industrial Safety

U.S. Army

• Performed basic and advanced troubleshooting, installation, maintenance and service repair needs on designated equipment per manufacturer’s specifications. • Completed Preventative Maintenance and Functional Management Inspections. •Ordered and managed repair parts cycle times. • Kept up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. • Maintained daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Maintained tools and test equipment properly and ensured they were calibrated. •Met Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements. • Managed vendors’ service delivery processes in compliance with company policies. • Utilized the escalation process to resolve customer service delivery issues and conducted root cause analysis that led to effective problem solving. • Participated in sales opportunities such as contract renewals and service agreements. •Worked as a member of a local team to provide efficient service delivery to all accounts within assigned area. • Trained clinical staff on designated equipment. •Determined schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel. • Monitored employees' work levels and review work performance. • Studied technical manuals or attend training sessions provided by equipment manufacturers to maintain current knowledge.

Associate'S Degree, Electrical, Electronic And Communications Engineering Technology/Technician, Biomedical Studies

Activities and Societies: Student Veterans Association

Certificate, Medical Equipment Repairer Advanced Leadership

Certificate, Biomedical Technology/Technician

Education record

Education record