Arthur De Longeaux Email & Phone Number

Bordeaux, Nouvelle-Aquitaine, France

Ville De Paris, Île-de-France, France

Ville De Paris, Île-de-France, France

Hoofddorp, North Holland Province, Netherlands

• Key Responsibilities:
• Leading an international Client Operations department of 60 people and directly reporting to Executive Committee.
• Defining and executing Client Operations strategy to streamline business process and speed up the Time to Market.
• Driving the company revenue by on-boarding new and existing Customers in the most easy, fastest and enjoyable way.
• Acting as a sponsor of the global digital transformation program within Ingenico ePayments. Building bridges between internal departments to create cohesion across all regions and improve the quality of service we.
• 25% decrease of the time to market as a result of the redefinition of business processes and new Customer Relationship Management Systems (CRM) transformation.

Région De Paris, France

• Key Responsibilities:
• Leading a department of PMO, Architect and engineers (15 persons) to support, integrate and deploy business requirements in preproduction and production environments (2015-2017).
• Leading a team of engineers (8 persons) to industrialize, automate configurations (2014-2015).
• Defining new strategy, project management guidelines and implement Service management Standards within Operations.
• Program Management Officer (PMO) to coordinate and support project requirements (2012-2014).Key Achievements:
• Created a Project & Integration delivery department to lead the funnel of projects activities and software deployments.

Paris, France

• Key Responsibilities:
• Managing the scope, schedule and budget for the deployment of the telecommunication infrastructure of one key merchant.
• Coordinating activities across multiple departments to ensure successful and timely deployments.
• Supporting sales and pre sales teams for all new merchant requirements.
• Improving cost control by eliminating unnecessaries expenses and optimising design infrastructures. Key Achievements:
• Successfully designed a new tracking and reporting database solution to measure the cost and effort and provide accurate inputs for RFPs & RFQs consolidation. This resulted into an immense improvement on the.

Paris, France

• Key Responsibilities:
• Acting as the unique interface between the Clients and SFR key accounts in managing and deploying their telecommunication infrastructure.
• Planning and organising project launches by coordinating sales representer, sales engineer, production line manager, engineer, Technical department services and Customers.
• Helping translation of Contracting Owners to be consistent with customer constraints in collaboration with professional services teams.Key Achievements:
• 20% decrease of the link delivery through the redesigned escalation matrix process and best practices within the teams.
• Reinforced the strict implementation of the client SLA leading to client experience satisfaction.

Paris, France

• Key Responsibilities:
• Applied and participated workshop for overhauling the Customer service/product catalogue (Coordination between Contracting Owners, Project Management and Marketing Teams).
• Defining Front Office processes used by the Call Center.
• Wrote statement of requirements and took part in the decision making process for development and integration team.
• Studied on internal project’s technical feasibility.Key Achievements:
• Assessed and implemented the calculation of the cancellation fees for all consumers in line with the product offer catalogue (in compliance with the revised french law).

Roubaix, Nord-Pas-de-Calais, France

- Supervised and evaluate the network restructure from Security perspectives with budget plan and benefits.

Masters, Télécommunications & Networks

Bachelor'S Degree, Network Security

University Degree, Network Security

Bts (Brevet De Technicien Supérieur), Network Architectures And Coding