Arthur De Santis Email & Phone Number

State Of São Paulo, Brazil

Armonk, New York, Ny, Us

I work as a Partner at IBM, where I lead strategic initiatives aimed at driving and enhancing our clients' results. By combining extensive technological expertise with deep business knowledge, we take a consultative approach to identify and explore opportunities for innovation, transformation, and efficiency. With access to the most advanced assets and solutions from Big Blue and the market, we have the opportunity to collaborate with multidisciplinary teams and provide insights that are essential for the comprehensive definition and execution of transformational strategies. Our goal is not just to solve challenges but also to anticipate trends and create sustainable value for our clients. Let's create something that changes everything!

São Paulo, São Paulo, Br

Stemming from the need to organize ideas within the IT universe and utilizing an experienced and innovative perspective developed over many years in the market, I created the CIO Codex with the purpose of assisting professionals and companies in obtaining a broader and organized view of the main concepts related to an IT area.Considering how beneficial it would be for professionals worldwide to avoid obstacles in their paths if they had access to a compendium of information, I decided to create a framework that aims to provide a 360° view of an IT Area within the new digital reality, all complemented with articles, courses, and events, in a collective idea building approach.Three pillars guided the construction of this framework and organized its structure: - "Why" answering the question "why is the IT area essential in a world becoming more digital every day. - "How" addresses how a Technology Area can be successful, starting from an agenda of main IT themes. - "What" is intended to understand what is expected of an IT Area ready for the future.The CIO Codex Framework was structured and elaborated from a viewpoint that considers five foundational principles: 1) - It was organized from an "Aristotelian thinking," and in that sense, it identifies the necessity and recognizes the value in categorizing and grouping ideas and concepts within a MECE. 2) - It reinforces the value of diverse frameworks in the market, seeking inspiration in various concepts, including referencing points of convergence. 3) - It accepts the impracticability of a material being broad and comprehensive while simultaneously seeking to be profound and detailed on each of the themes addressed. 4) -It is underpinned by a set of values and beliefs, which support much of what has been written. 5) - It celebrates and promotes the collective construction of ideas and the importance of leaving something better for the next person than what was received.

Nanterre, Fr

I was at the forefront of IT strategy and transformation towards a model inspired and aligned with leading digital organizations, creating and executing a short-term stabilization plan, moreover a medium and long sight transformation plan.This transformation was organized into 5 major strategic axes: - Definition of the role, positioning IT cultural drivers - Transformation of the IT operating model - Construction of the architectural foundation - Delivery of value to the business - Risk & Cyber Security diligenceBeing delivered by several initiatives leaded by 6 major IT sub-areas: - Technology Architecture: Digital Strategy, Enterprise & Solution Architecture, Technology Lifecycle Governance, API Strategy & Governance, Tech Innovation, Frameworks & Standards, Ecosystem Collaboration. - Solution Engineering: Business Opportunities & Demands, Lean Portfolio & Pipeline mgmt., Application Support, Maintenance & Lifecycle mgmt., Agile & Waterfall project delivery, New Tech Exploration. - Infrastructure & Operations: Service Transition, Service Reliability Engineering, Service Desk & Operational Requests, On-premises & Cloud Technical Operation. - Data Management: Data Strategy, Governance, Architecture & Engineering. - IT Risk & Cyber Security: IT Regulatory, Compliance & Risk, Cyber Security Strategy, Governance & Architecture, Information & Data Protection, Vulnerability, Identity, Authorization & Access. - IT Transformation & Governance: IT Strategy, IT Governance, IT Finance, IT Vendor, IT People Development.Throughout this journey, I was responsible for an incredible team of more than 200 people (encompassing employes and contractors), providing and communicating a common north, guiding and aligning the objectives of our initiatives, engaging and inspiring the teams in a culture of continuous improvement, teaching and learning every day and thus seeking to challenge, develop and have fun together with other people.

São Paulo, Sp, Br

Led the creation of a new global card processing company which integrated its IT platform and business processes in addition to its own implementation and operation strategy.

São Paulo, Sp, Br

I was the executive manager of the IT Overseeing of Distribution Channels (Human Channels: Branches, Contact Centers and Central Areas), in addition to Commercial Intelligence (AI + CRM) and Information Systems.This management encompassed the entire technological, applicational and operational technology stack related to Branch Managers, Account and Relationship Managers, Central and Corporate Areas, Contact Center, IVR, Chat, Chatbot, AI, CRM and Informational Platform.Among several transformational projects during this period, here are a few highlights: - Implementation and rollout of thousands of tablets to a new customer service platform, allowing for the use of several new channels created for the desktop world via mobile inside and outside the branches.- New channel platform for branches and central areas, with a couple of tens of thousands of daily users. - New channel platform for contact centers with thousands of users and integrated with the entire telephony and IVR platform. - New humanized IVR designed from scratch with activities varying from the definition of a new voice persona to the integration and provision of hundreds of features to customers. - New human chat platform, available on several human and digital channels. - New chatbot platform integrated with advanced NLP and cognitive AI solutions. - New own broker platform for messaging with WhatsApp. - New personal assistant platform via AI made available to customers on digital channels. - New CRM platform integrated with several human and digital channels.

Dublin 2, Ie

Established new businesses, developing relationships with more than 30 financial institutions of different profiles in Brazil and several Latin American countries, including national and international banks, investment banks, card processors and acquirers.During this period, I was responsible for teams delivering projects focused on business strategy, IT strategy, IT architecture, business processes, IT operating model, software selection, systems design and implementation.Among the main types of projects that I have led or participated in, I can highlight: - Strategic IT planning, contemplating the operational model and architectural model (infrastructure, technical architecture, processing and application) - IT Operational Model, covering the map of processes and competencies, organizational structure, distribution of processes and interfaces, team sizing, performance indicators and governance mechanisms. - Definition of investment planning portfolio, including the technical assessment of functional systems and their infrastructure, technical and application architectures. - Definition and planning of the Core Banking platform, Credit platform, Card Processing and Acquiring Processing, including software selection of market solutions, in addition to the design and implementation of customized solutions.As for the main financial institutions with whom I had the opportunity to interact with and deliver value, I can highlight: Itaú, Banco do Brasil, Santander, Citibank, Banco Safra, Sicredi, Banco do Nordeste do Brasil, Banco Calyon, Banco ABC, Banco VW, Banco BTG, Banco Panamericano, Financeira Casas Pernambucanas, Rede, Cielo, Alelo, Bancolombia (Colombia), Grupo Aval (Colombia), HSBC (Panama), Banorte (Mexico), Citi Banamex (Mexico).

Madrid, Es

I worked in the Financial Services division where I participated in banking system renovation projects, mainly those related to the Credit Platform.I coordinated teams carrying out survey activities and functional and technical analysis and systems development.In the Technological Transformation process at Banco Santander (an Everis client), I actively participated in the implementation of a new Core Banking technology platform for Latin America (Altair), acting in the development of functional modules related to the Credit Platform (loans, guarantees and consolidated position of customers).

Wilmington, De, Us

I was responsible for physical-chemical laboratory analysis of polymeric finishing materials and automotive paint, in addition to market analysis for competitive comparison purposes.

Master'S Degree, Board Member - Technology

Extension In Artificial Intelligence, Machine Learning And Information Technology

Mba In Executive Management, Economics And Business Management

Bachelor Of Information Technology, Information Technology

Technical Course In Plastics, Polymers, Technology In Polymers/Technology In Plastics