Arthur Lopez Email & Phone Number

Remote

Raleigh-Durham, North Carolina Area

• Scrum Master
• Coach and serve 2 software development teams by ensuring Scrum practices and removing impediments.
• Facilitated all Scrum Events including Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective Meetings and backlog refinement sessions.
• Support Product Manager with respect to prioritizing product backlog and scope.
• Trained and mentored other teams on ways to improve their agile practices.
• Guide team in estimating practices and facilitate team estimates

Hollywood, CA

• Manage and mentor a team of 7 onsite Software QA Engineers and 4 offshore QA testers.
• Assign QA resources, create test plans and assist with estimations for Product Roadmaps.
• Extensive experience in effectively testing business applications to improve product quality.
• Experience overseeing QA aspects on Multiple company Acquisitions of 60,0000 or more users.
• Helping to ensure customer billing information, functionality and new features were fully testedand integrated to our platform.
• Participate in project Initiation and Planning phases, estimating level of effort for QA activities.

Hollywood, CA

• Works as the lead QA during entire project life cycle for Web UI, Android and iPhone Mobile App development and internal billing applications
• Works directly with project managers during initiation and planning phases to scope out level of efforts and finalize requirements.
• Create and execute test cases / test plans for J2 Global voice SAAS products. Including black box testing, usability testing, end to end testing for both internet and various mobile devices.
• Worked with QMETRY to manage test cases and JIRA to execute and track bugs, enhancements and time tracking.
• Created SQL Statements to retrieve and search more database information for more efficient testing. This includes SELECTS, JOINS on SQL Server 2005, 2008.
• Trained in Agile/Scrum implementation for Software development.

Newport Beach, CA

• Lead a team of two QA Engineers and worked with management to create test cases / test plans for evaluating various ipad like tablets. This involved testing with various Android SDK, OEM firmware updates, Flash.
• Implemented TestLodge (www.testlodge.com) at the company for effectively managing test case development, creating test plans, managing requirements, and creating/running test runs for all release.
• Proposed and trained the company into using JIRA (hosted). For $150/month investment, company was able to move from sending email/excel files/phone calls for bug reporting to a proper bug management system. All test.
• Work with QA team to create new test cases for all code checked into the hosted subversion repository (www.beanstalkapp.com).
• Research and debug customer issues on the website. This would typically mean writing SQL statements to tracking down customer orders, phone card usage, PIN number generation. Comfortable with writing SELECTS, JOINS.
• Wrote some scripts in soapUI to automate feeding of calling card pricing information from weekly Excel sheets to SQL Server 2008 database. Automating the process made sure that there were no mistakes in the data entry..

Newport Beach, CA

• Created test cases with detailed test steps and passing criteria and added them to the excel worksheets
• Run all test cases with each new website build into the test environment and give feedback to developers.
• Only QA Engineer on team. Did complete end to end testing, shopping cart testing, browser compatibility testing using www.crossbrowsertesting.com.
• Self taught SQL using online lessons on www.lynda.com. Used this knowledge to debug customer issues.
• Wrote SQL queries for accounting department to accurately compare and contrast carrier invoices and call details records. The queries were optimized using SQL Query Analyzer because of thousands of records.
• Self taught basic JAVA using www.javavideotutes.com. Know some basic programming.

Newport Beach, CA

• Responsible for NOC (network operations center) and general operations such as order processing, invoice processing, and customer reporting.
• Negotiated and approved contracts and Non Disclosure Agreements between customers and vendors.
• Implemented procedures for reporting and following state and federal communications regulations.
• Organized PPC (pay per click) Marketing campaign and ran Google Analytics to track marketing dollars.
• Testing for carrier compatibility when choosing new carriers. Reported issues to carriers.
• Developed procedures for managing VOIP and TDM switches to improve performance, lower costs, and improve call quality.