The Team Leader provides full administrative support to a management team of client serving executives, while supporting a team of Executive Assistants. Team Leader responsibilities: • Workflow management: Manage work flow requirements. Work with the Supervisor to ensure balanced workloads amongst team. • Onboarding: Arrange new hire training, contribute to peer advisor program, follow up on progress and development areas and offer guidance for goal setting. • Coaching and mentoring: The point of contact for EAs regarding practices, policies and procedures. Conduct meetings and provide effective teaming opportunities. • Promote and embrace Firm initiatives: set a positive example by supporting Firm initiatives and values, and support new processes as administration evolves. • Record keeping: Approve vacation, ensure overtime requests have been recorded correctly and record illness for your respective team. • 2019 Canadian Partner Conference • Corporate Responsibility Committee• Recruitment Campus• Jury at the EY CGLCC Pitch Competition

The Executive Assistant provides full administrative support to a management team of client serving executives : four Partners in Assurance Services and Forensic & Integrity Services.• Document Preparation & Management. Formats and edits letters, memos, reports and presentations from draft stage to client-ready work.• Financial Management Support. Has in-depth knowledge of, and performs tasks supporting the client engagement management process including, understanding of independence regulations, using appropriate tools to open client and engagement codes and ensures compliance of time and expense tracking/reporting.• Assists partners and their engagement team with client billings by liaising with the financial management group to process Work in Process (WIP) system reports, tracking expenses, drafting and finalizing invoices, time transfers and relieving WIP• Client Relationship Management Regularly meets with client serving executives to obtain a strong understanding of their needs. Develops and maintains relationships with internal and external clients to understand the business and client needs.• Time and Calendar Management. Establishes a systematic method for self and others to track time commitments and the completion of tasks based on clients' preferences. Independently manages multiple calendars by scheduling appointments, anticipating needs, changes and rearranging meetings as appropriate.• Meeting Coordination. Coordinates and makes arrangements for on-site and off-site meetings and events including logistics (e.g., communication, location, meals, equipment, materials, RSVPs, and travel.).• Travel Planning Coordinates cost-effective and sometimes complex domestic and international travel arrangements and itineraries for individuals and groups.• Member of the EY x CentrAide Committee :Participating in coordination of internal/external eventsManaging the sponsorship and donation requests• President of the ESS Fun Committee• EOY Gala

Responsible for the effective operation of the office, managing social media marketing campaigns and day-to-day activities and supporting the business development and sales environment of the President and where needed the Executive team.• Route and answer issues and correspondence not requiring executives’ attention• Make contacts of a sensitive, complex nature on behalf of the executive• Schedule meetings and interviews with clients and other external parties• Coordinate off-site meetings, conferences, trade shows and conventions, and prepare meeting materials• Attend to translation needs• Ensure the follow-up on compliance certificates, legal and trademarks files• Social Media Manager (Twitter, Facebook, Instagram)• Administrate the creation and publishing of relevant, original, high-quality content to develop brand awareness and online reputation• Identify and improve organizational development aspects that would improve content• Deliberate planning and goal setting• Manage content and plan specific, timely marketing campaigns.• Promote content through social advertising. • Contributes to creating a positive team experience by building relationships with staff• Oversee the recruitment of the staff and in conjunction with the managing directors, oversee the work of consultants and contractors• Oversee the payroll• Ensures HR policies and procedures are up-to-date and legally compliant• Oversees and advises on humans resource functions• Organize project and administration files and keep them up to date• Research, negotiate with and obtain services of various suppliers in graphic, design, packaging and for other trade related needs• Make travel arrangements, with airlines, hotels (when needed meeting rooms, menus, audio visual, accommodation)• Maintain orderly appearance of the reception area and overall office, replacement of supplies and functioning of office equipment

-Responsible for building and maintaining a close relationships with all Canadian retailers (including Simons, Holt Renfrew and Harry Rosen)-Liaise with Montreal, Toronto, New York and Miami offices on a daily basis-Collaborate with the warehouse manager, the credit manager, the sales manager as well as the marketing team to ensure customer satisfaction-Coordination of the Employee Sales and Sales Promotion-Translation of internal documents (French\English)-Event planner as part of the APP Group social committee

Customer service, Processing orders, Supplier / Order follow up, Visual merchandising, Answering phone calls and general administrative tasks

Translation of the newsletters, the site content and the pamphletsSetting & Maintenance of the Social Networks

Intervenant pédagogique auprès d'élèves - Collège / Lycée / Supérieur :Expliquer et approfondir les notions vues en coursRépondre à toutes les questions Entraîner à appliquer le cours au travers d'exercices Transmettre de bonnes méthodes de travail Redonner confiance et envie d'apprendre

Recovery, Conflict Resolution, Customer Loyalty, Sales & Administrative Duties

Installation, Customer Management, Preparation of the Orders and Invoices

Market Research, Translations, Marketing Campaign, Email and Phone Canvassing

Donut Peddler on the Beach

Translations, Preparation of the Orders and Invoices

Customer Management, Inventory & Preparation of the Orders and Invoices