Arthur Evans Email & Phone Number

Review account penetration and relationship development via day-to-day dialogue with clients. Lead sales presentations and provide consulting services on key accounts. Perform thorough inspections of customers’ homes and propose appropriate solutions. Negotiate fair pricing and follow up on collections. Serve as internal liaison to other functional groups. Utilize Intermec mobile computer system to manage customer service records and optimize service calls. Maintain market intelligence of competitors' products and pricing.

Established and maintained regional target account prospecting lists. Generated sales leads and coordinated inspections, proposals, and contract negotiations. Compiled list of prospective clients for use as sales leads based on information from direct mailings, target accounts and other resources. Developed sales programs and strategies for regional accounts. Executed contracts to align with company policy. Maintained contact to ensure customer satisfaction and retention.

Liaised among merchant customers, processors, sales representatives, training centers, and vendors to rectify merchant processing issues in the NJ/PA territory. Negotiated pricing and made sound decisions to produce revenue impact and account retention. Processed merchant requests for credit card processing at additional locations. Sold processing terminals and software to align with individual business needs. Increased portfolio profitability through the cross selling of additional products and services.

Hired on a contract basis to track status of collocation projects connected to Verizon earning entrance into the long distance market in MA. Reported and escalated issues to the Collocation Manager, regional job planners, and the engineering department.

Processed internal transfers between the Scudder Funds and Scudder Brokerage utilizing DST and Pershing record keeping systems. Assisted in creating daily/monthly management reporting and performance measurement updates. Processed stop payments. Reviewed bank account balances. Researched and escalated exception items. Assisted with information requests from internal and external audit. One of only two employees, from a staff of 12, retained after the closure of the research department

Researched and resolved customer inquiries regarding mutual fund accounts. Processed on-line account transactions, such as investments, redemptions, account maintenance and establishing new accounts. Prepared daily and weekly departmental status and staffing analysis reports for management

Certificate, Real Estate Inspections

Certificate of Professional Achievement in Real Estate Inspections

Bachelor Of Arts, Economics, Sociology

Major in Economics Minor in Sociology with a Criminal Justice Certificate