Microsoft IT | Site operations Israel  | User Experience Services | Help Desk supportCOMPUTER HARDWARE AND SOFTWARE TROUBLESHOOT INTERNET AND NETWORKING COMPALAINT AND MAINTANCECOMPUTER COMPLAINT SOLVEDLOCAL AREA NETWORKING IT Technician• Versatile IT Support Technician with over 10 years of experience, focused on process orientation and the highest levels of customer support. • Experienced in wide range of technologies, skillful in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. • Competent in providing superior technical support for desktop and networking issues within several industries. • Expert in leading teams to achieve shared goals and objectives.• Competent in working closely with software suppliers to resolve operational issues. • Exceptional troubleshooting skills for networking issues and end user problems, network configuration and support, storage management, and disaster recovery. • Highly skillful in new technology and product research.• Flexible and adaptable, deadline orientated with solid ability to organize and present complex solutions clearly and accurately.• Fluent in English, Russian, Hebrew.• Diagnosis of desktop, application, networking and infrastructure issues.• Troubleshooting PC’s, laptops and mobile devices. • Providing 1st/2nd line support to users. • Proficient in Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server, Small Business Server 2003/2008, Active Directory, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.