• Inform and/or validate product workflows as part of end to end development process• Support planning for clinical and technical evaluations of the product• Support engagement with end user community at external events (e.g. product demos, exercises, conferences)• Provide additional clinical inputs as needed throughout the development and testing processes

•Team of individuals learning/understanding/exploring best practices around Salesforce and the broader Salesforce ecosystem•Participated in Live Workshops surrounding key Salesforce Professional Topics to become a high-quality Salesforce Professional•Professional Development Topics such as Business Requirement Gathering; Solutioning and best practice for implementation

• Managed the planning, preparation, and operational execution for the training of medical units, analyzed data and drafted reports; led and trained 2 department supervisors and advised executive leadership. • Mentored 2 managers and 7 junior executives in organizational leadership and reviewed, authored, and published over 100 operations policies; contributed two exceptional operations in the headquarters. • Coordinated and oversaw the processing of over 1,500 personnel for global engagements during a pandemic; sustained less than a 5% positive COVID-19 rating. • Provided guidance and professional development for over 25 specialists in the unit; all completed the required training and passed or scheduled certification exams. • Leveraged technical resources such as Microsoft Teams to schedule over 16 training events; ensured all personnel maintained qualifications and operational readiness.

• Accounted for and trained over 169 military members and 186 civilian contractors in support of medical readiness and health care delivery to over 45,000 personnel. • Managed a $30M annual operating budget, maintained equipment and resources valued at over $547,000, and retained logistics receipts of over $60,000; zero losses, fraud, waste, or abuse. • Lead 6 deputy chiefs for over 90 days in the administration of the training compliance program; all statistics remained above 90%. • Advised and mentored the public health team to develop the annual flu campaign vaccinated over 99,000 employees and family members in 4 months. • Provided daily and on-demand services to achieve a 95% compliance rate in overall medical readiness.

• Oversaw the morale, welfare, training, and readiness of over 350 personnel; served as the principal advisor to the CEO on all staffing matters, including retention, separation, professional development, and discipline. • Developed and implemented a process to identify training shortfalls; drove all personnel within 90% compliance in the first quarter. • Reviewed and processed over 3,000 personnel actions for over 450 staff; conducted 12 performance review boards resulting in 3 quarterly winners and 1 annual winner. • Sought out by executive officers across the organization as a subject matter expert in the guidance of career development and leadership. • Served as the interim chief operations manager for a cross-functional staff of 850; 44 days with zero incident.

• Synchronize the operational taskings of the Medical Center consisting of over 42,000 employees in 73 separate facilities; enabled services to over 160,000 beneficiaries. • Assisted in the development and execution of medical plans and led multiple, large scale, strategic, and staff supporting initiatives. • Led and mentored 7 unit supervisors and 8 civilian contractors in planning, operations, training, and security. • Implemented a biweekly presentation to hospital leadership; reduced overdue taskings by 75% within 60 days. • Monitored the schedule and attendance of the medical professional sustainment training; validated 100% of the NREMT recertifications were completed on schedule.

• Supervised 12 frontline supervisors and 22 staff and advised 10 medical officers; oversaw the daily operations of the lab, pharmacy, radiology, physical therapy, dental, behavioral health, and patient administration sections. • Managed equipment and resources valued over $10M and conducted over 40 hours of supply training; prevented unnecessary supply orders and saved over $100,000. • Demonstrated and enforced workplace safety and compliance; facilitative 365 accident-free days and honored by leadership with a safety award. • Fostered a climate of zero tolerance for equal opportunity issues and sexual harassment claims; initiated reports regardless of potential consequences.