Arthur Greitzer Email & Phone Number

Strategically oversaw call center group of 100 people supporting customer service, processing, billing and underwriting functions for 300,000 customers, 500 independent insurance agents and over 2,000 calls per day maximizing operational efficiency and customer satisfaction. Developed financial analysis and reporting process to identify trends and develop action plans to improve operational results. Enhanced performance management and reward processes to improve morale, employee turnover, productivity, customer satisfaction and operational effectiveness. Coordinated and aligned personal insurance strategic initiatives with national insurance program leads from home office environment and integrated to local market business plans.

Developed marketing, sales and service strategies for both employee and affinity groups.Contracted 120 New Jersey domiciled employee and affinity groups and increased written premium to $11M for New Jersey groups.Coordinated marketing presentations with Travelers Home Office on national programs (i.e. Johnson & Johnson employees).Monitored phone call activity and sales/service quality for 6 licensed insurance counselors.

Managed $275M New Jersey Personal Auto and Property Book of Business.Managed profitable growth - $31M profit year-end 1997.Successfully coordinated merger of First Trenton and Aetna business. Managed combined 19 member Customer Service Team responsible for 160 Independent Agents and 1,000 calls per day.

Managed $70M New Jersey Personal Auto Book of Business.Turned historically poor results into profit while maintaining stable growth in “take all comers” environment $12M profit year-end 1995. Coordinated conversion of Robert Plan (NCIC) business to Aetna.Oversaw $1.5M budget and staff of 23.

Implemented countrywide underwriting philosophy and individual state pricing strategiesMonitored and adjusted state strategies that improved retention levels to 88% and increased new business in targeted states by 67%.Worked closely with State Insurance Departments on rate filing and compliance related issues.Managed $1.2M budget and staff of 11.

Ba, Psychology

Education record