- PMO, focusing on enhancing team efficiency and facilitating knowledge exchange across all operational layers.

- Extensive experience in system development across various market sectors, including energy, finance, education, and customer support.- Proficient in designing and building software (web and a bit in mobile) with cloud services, agile methodologies, automated testing, TDD (Test-Driven Development), clean code principles, and best development practices.- Skilled in direct communication with stakeholders, promoting project sustainability and operational team efficiency.- Versatile in utilizing various programming languages, frameworks, and technologies.- Proven track record in monitoring software performance and health.- Demonstrated leadership in team management and fostering the professional development of other collaborators.- Experienced in gathering and defining requirements, sprint management and execution, and software quality analysis.- Familiarity with UI/UX principles.

- Developed a warehouse management system to digitize the management and enhance the efficiency of public healthcare medication distribution.- Websites development for cultural events in the city.- New features development and maintenance of the official municipality portal.

- Team Leader: role position to best agents in terms of customer satisfaction, helping teammates to improve their results.- Subject Matter Expert: role position to best agents in terms of quality and operational policies guidance, helping teammates to understand those policies and reduce operational misleading.- Supervisor's assistant, supporting estrategies definitions to more efficiency and good-quality teamwork.- Educational Leader's assistant, helping with new collaborators onboarding and firsts operational steps.