Arthur Harmon Email & Phone Number

Managed small I.T. staff; servicing the needs of about 125 local users in 2 local locations and half a dozen outside sales associates. Reported directly to not only the V.P. of Finance in Tulsa, but also to the Group I.T. Manager in the United Kingdom where the Group Headquarters are located.Provisioned, installed, serviced and maintained all local workstations, servers: SQL 2000, Exchange 2000/2007; Server 2000/2003 for File, print and Active Directory as well as NAS, Barracuda Web Filter and Trend Micro e-mail gateway. Managed all contracts for copy systems and services.Day to day management and administration of Microsoft Dynamics GP 9.0 for 35 licensed users as well as FRx Financial software and PaperSave Imaging and Storage integration. Utilized and managed Microsoft Customer Source Account as well as working with a local Microsoft V.A.R. to accomplish version migrations and escalated service issues.

Supervise two IT support members in two regions, ensuring full support of up to 100 end users at 7 locations in 5 cities across the United States. (NY,PA,FL,IL,CA)Procure all technology-related hardware, software, and Provide support for MAS500/Best Enterprise, SalesLogix CRM, JobBoss Shop Management, and Exchange Server 2000 (including all versions of the Microsoft Outlook Client).Manage Citrix MetaFrame XP Presentation Servers, SQL and FTP Sync Servers.Fosters positive vendor relationships with key service providers, including Gateway, HP-Compaq, CDW, Bellsouth, Verizon, and ePartners Solutions Consulting Firm.Coordinates and manages software licensing for all desktops, servers, operating systems.Conducts ongoing development and maintenance of current Nytef Group Web sites.