Arthur Hery Email & Phone Number

Customer Experience Leader | Retail & Customer Experience SpecialistWith over 12 years of experience, I specialize in enhancing customer experiences and driving operational excellence. My expertise spans training, performance measurement, CRM development, and digital transformation. I am fluent in English, French, German, and Mandarin Chinese.Key Skills:Customer Experience & Engagement: - Developed multilingual training programs to enhance sales staff performance. - Improved mystery shopping programs and implemented voice of the customer initiatives.Performance Optimization: - Created performance dashboards using BI tools. - Enhanced CRM systems to boost sales conversions and customer satisfaction.Digital Transformation: - Launched digital tools bridging offline and online customer journeys. - Developed luxury concierge tools to drive in-store and online engagement.Operational Excellence: - Designed commercial frameworks to increase operating margins. - Led sustainability projects resulting in significant cost savings.Current Role: Galenica (2022-Present): - Leading efforts to enhance customer satisfaction for Amavita, Sun Store, and Coop Vitality. - Focused on transforming the pharmacy experience, with a key emphasis on Net Promoter Score (NPS). - Driving innovation to ensure every customer leaves with a lasting, positive memory.I am passionate about creating positive customer experiences and driving innovation across various sectors. When not working, I enjoy photography, cooking, and playing chess.

Listed skills include Leadership, Customer Experience, International Business, Body Language, and 36 others.

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  Pharmacy Marketing • Nps Lead

  Galenica

  Jul 2024 - Present - Berne, Switzerland

  As a dedicated Customer Experience professional I am passionate about creating memorable and positive journeys for our customers. I lead the efforts to enhance customer satisfaction, focusing on our key performance indicator, Net Promoter Score (NPS). My mission is to inspire enthusiasm and ensure every customer leaves with a lasting, positive memory. Together, we are transforming the pharmacy experience, one smile at a time.