Arthur Kyner Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, United States

- Maintain and grow book of business (42 accounts/ $1.3 million ARR) Working with Technical Writing and Marketing teams across numerous industries with Enterprise customers.- Manage client onboarding, which includes : Kick-Off call, goal setting, scheduling training, mid-training check-ins, & management of Professional Service projects if applicable- Post-onboarding, manage the customer life cycle to renewal. This includes : monthly check-ins (ensuring goals are met, product updates, open forum), receiving customer feedback and relaying to Product team, conducting high-level training, scheduling time for customer with Solutions Engineers and Information Architects,& project management of Professional Services projects. - Feedback gained from customers and relayed to Development Team led to 10 product UI/UX updates Q3 of 2023. - Discover upsell opportunities to grow accounts. Work in tandem with assigned Account Executive through upsell trials- Negotiate and execute agreement renewals. Currently at 90% renewal rate

Raleigh, North Carolina, United States

● Maintain and grow a book of business. ($250k/45 accounts) Working with RPO’s, staffing agencies and internal hiring teams● Manage all aspects of the client lifecycle, including: account provisioning, ATS integration set-up, group trainings, individual trainings,quarterly check ins, issue escalation, customer support, and contract renewals● Manage client integration processes. Communicate with both Leoforce Integration Team and client on needs and next steps.● Provide daily public product training to SMB clients● Provide tailored trainings to Enterprise clients● Handle and negotiate both contract renewals and post-pilot adoption opt-ins● Act as “voice of the customer” within Leoforce. Provide feedback and enhancement ideas based on client feedback and requests● Conduct Kick-Off calls prior to client training to ensure goals are understood and proper expectations are set● Conduct post-account set up Validation Calls with client to ensure integrations and account configuration is accurate● Uncover upsell opportunities to help grow accounts

Richmond, Virginia Area

• Maintain and grow book of business ($2.2 million/180 accounts). Mainly working with Quick Service Restaurant franchisee groups.• Perform business reviews with key clients to analyze state of their account and make recommendations for improvement opportunities.• 104% of quota (2019)• Handle and negotiate contract renewal.• Target upsell opportunity and add additional services to accounts.• Collaborate with other departments to ensure client’s questions are answered and needs met• Be advocate for clients within Snagajob. Work as voice for customer when issues arise.• Discover client goals to help create successful account.• Help in initial onboarding of client and provide any additional training if needed.• Help in day to day management of accounts

Richmond, Virginia, United States

- player evaluation and development- Helped develop practice plans- Assisted in developing in-game strategy- Developed and implemented offensive and extra-man offense strategy- acted as mentor and emotional outlet for players- 2021 play-off appearance

• Build genuine relationships with customers through active listening.• Determine the customer’s needs and offer suggestions or alternatives. • Analyze foot structure and running gait of customers to ensure proper fitting of footwear.• Maintain expert knowledge on running industry, including shoes, socks, nutrition and apparel.• Sold as much as $2,000 worth of products in one day on numerous occasions.

Raleigh, North Carolina

• Responsibilities included practice planning, scouting opponents, developing game day strategies, depth chart, and implementing basic offensive and defensive strategies. • Developed recruiting strategies to grow program, which included working with current players to implement off-season conditioning plans. • Oversaw 25-30 players and 2 assistant coaches. • Coached 1 All-State and 6 All-Conference performers in 2016 and 6 All-Conference performers in 2017.• 2016 playoff appearance.

Cary, North Carolina

• SchoolDude is an operations management software company with over 7,000 clients • Worked within assigned territory (Private Schools and Higher Education in the Northeast) – 40-50 phone calls per day.• Kept current clients aware of services and new solutions through call and email campaigns.• Provided continuous support for clients and strengthened existing relationships. • Organized 1-3 solution demos weekly with prospects and clients to educate them on SchoolDude and which solutions would help improve their day-to-day operations.• Involved in all steps of a sales cycle, from opening a new opportunity to closing.• Average order value approximately $3,000.• Sales cycle was 3-6 months, nurtured from opportunity creation to close.• New client to upsell ratio was 50/50. • Largest closed deal was $30,000.

Raleigh, North Carolina

Cary, North Carolina

I assist the Data Center and Cloud Business Development Representative team in any way possible.My goal is to promote and drive customers to BMC events, such as Webinars and Executive Briefings. Contacting potential and current customers is the first step in making this happen. As a result, I am able to build upon resonating relationships and create new ones.

Advanced Meddic

Bachelor Of Arts (B.A.), Political Science

Education record

Activities and Societies: Theta Chi Fraternity, Lacrosse, Resident Assistant