Arthur Lender, Mba Pmp A-Csm/Cspo Email & Phone Number

Madison, WI, US

San Francisco, California, US

• Managed releases for Lucidworks’ core product offering, leading technical implementation, quality, and documentation efforts to drive release milestones
• Paired closely with product management to define, prioritize, and execute on an ambitious product roadmap serving key strategic initiatives and OKRs
• Administered and provided support for the Atlassian Suite, building workflows, customizations, and automations across Jira, Confluence, Jira Product Discovery
• Designed a revised software development lifecycle (SDLC) process including team configurations, frameworks, discovery processes, and analytics reporting
• Defined and onboarded a flexible Scrum-based Agile framework rightsized for highly integrated technical teams mixing planned and unplanned work
• Managed a variety of complex technical projects to implement industry-leading features like generative AI and neural hybrid search

San Francisco, CA, US

• Managed highly complex and cross-discipline data, analytics, and infrastructure programs aligned to critical OKRs and senior stakeholders
• Tracked risks and dependencies across several ongoing workstreams, working closely with product and engineering peers to prioritize work, assess capacity, and build detailed project plans
• Engaged in release planning, UAT, and release management coordinating between engineering, product management, and relevant business units
• Facilitated several workshops and ceremonies designed to achieve scope alignment, drive discovery, and evolve strategic initiatives into execution
• Lead a working group of TPM peers to map project flow by stages, key inputs and outputs, and critical artifacts to ensure high quality and timely delivery

Miami, Florida, US

• Formed, managed, and grew a team of five technical program managers, providing mentorship, career pathing, and leadership to enable project and program success
• Defined the TPM practice and standard process, establishing the role’s scope and collaboration framework within our Product and Engineering functions
• Implemented a product and software development process inclusive of OKRs, opportunity identification, discovery, design, development, and execution
• Lead key operations initiatives including monthly business reviews, all-hands meetings, team configuration and organization, workshops, offsites, and more
• Supported development and implementation of GTM strategy across Pagoda and other internal and external and ecosystem partners
• Designed and implemented a light Agile framework to enable team productivity, product planning and roadmapping, and increase engineering transparency

Miami, Florida, US

Austin, Texas, US

• Supported four platform SRE, devops, and infrastructures teams through a variety of large and small-scale support deliverables
• Facilitated an organization-wide Agile transformation, managing leadership efforts to design, plan, and execute a change management strategy
• Created a wide range of training materials and docs designed to help teams establish working agreements, create a quality standard, define our Agile Scrum framework, and help onboard new team members
• Lead operational initiatives around technical team planning, roles-and-responsibilities, OKR process, product discovery, and others

Portland, Oregon, US

• Lead numerous technical projects for high impact clients including Google, TensorFlow, Epic Games, Cleveland Clinic, and others
• Managed key client accounts, successfully growing team revenue by $10M within 9 months and doubling team capacity
• Scoped, contracted, and managed cross-disciplinary projects with budgets ranging from $25k to $3M+, inclusive of strategy, UX, design, development, and support
• Managed design and software development teams, implementing traditional and Agile-derived productivity frameworks
• Engaged in roadmapping, budgeting, P&L reporting, release planning, and resourcing for highly complex and dependency-driven technical projects
• Founded an Agile community of practice and lead Agile training efforts

Portland, Oregon, US

Columbus, Ohio, US

Columbus, Ohio, US

• Owned all operational duties including production, human resources, contracting, and business development
• Established standards for client services, project status reporting, communication, and project contracting
• Managed over a dozen clients through engagements including branding, video production, and web development
• Lead a large scale office move ensuring uninterrupted service for our client

Cincinnati, OH, US

• Consulted with AEP to drive a Agile transformation within their Customer Experience organization
• Served as Scrum Master for a software development team managing $3 million of business
• Exercised thought leadership through blogging and presentations

Portland, Oregon, US

• Lead dozens of cross-disciplinary web and app development projects, supporting engineering, design, devops, marketing, and others
• Managed digital projects for keystone clients (Sony Pictures, DC Comics, Siemens, Daimler NA, etc.) focusing on scope, budget, and world-class quality
• Founded and managed the company’s first mobile apps engineering team providing new services and revenue streams for our clients
• Designed and executed an agency-wide Agile model combing Scrum and Kanban to manage resourcing and productivity against competing client priorities
• Facilitated teams as Scrum Master, leading Agile events and removing blockers

Portland, Oregon, US

Austin, Texas, US

• Lead a team of account and project management professionals focusing on execution, client management, and teambuilding
• Designed a unique Agile marketing process to create efficiencies and encourage teamwork, and lead a cross-functional team as SCRUM Master through dozens of sprints
• Managed an internal taskforce team responsible for implementing project management best practices resulting in two successful project management process rollouts earning 100% departmental adoption
• Worked cross-functionally to create compelling business proposals (RFPs), owning the marketing strategy and helping to win millions of dollars in new contracts
• Partnered with program management teams to consult on and execute marketing strategy, consistently meeting or exceeding client goals and earning trust for the marketing organization
• Maintained budgets and consulted on resource needs for a variety of account management and creative roles

Beaverton, OR, US

• Developed business cases and investment analysis for domestic and global retail programs
• Coordinated with global counterparts in China, Japan, and Europe to lead projects and build relationships
• Identified operational opportunities around global retail wage and sales performance
• Conducted data trend analysis to create business cases for retail store initiatives
• Developed and maintained program dashboards for management and global partners
• Streamlined wage investment analysis process through database and macro design

Toronto, ON, CA

• Created hundreds of marketing campaigns, including print, digital, social media, and telemarketing
• Consulted on media planning and community management issues including messaging and communication
• Managed multimillion dollar accounts and campaigns with a high degree of success and execution
• Utilized product mix information for merchandising and new product development recommendations
• Conducted business analysis around marketing performance, sales/revenue, and ROI
• Maintained data resources including revenue/sales, product information, and pricing databases.

Minneapolis, MN, US

• Designed in-store signage and internet banners for department promotions
• Photographed and cataloged product mix for inclusion in catalogs, mailers, and internet
• Partnered with vendors and public relations to generate external, customer-facing communication
• Utilized business analysis to consult on in-stocks, store modeling, sales/revenue, and ordering
• Maintained data resources including product, vendor compliance, and marketing databases
• Conducted vendor performance analysis and audits for key business segments

Sacramento, CA, US

• Worked with high profile accounts to facilitate special transportation needs
• Coordinated with dispatch to execute timely deliveries and troubleshoot unique problems
• Implemented a digital log to manage customer orders, call volume, and email communication

Plymouth, MN, US

• Synchronized with multiple departments to implement customer orders and solve billing disputes
• Trained remote workers and managed customer service workflow
• Integrated database and automated email system to standardize and improve outbound communication

Master Of Business Administration (Mba), Business Administration, Marketing And Communication

Bachelor Of Arts (Ba), Business Administration, Marketing And Communication