• Responsible for supporting wide range of HR related transactional, administrative, and customer service functions within the HR Shared Service Center. • Accountable for timely and effective response, management, resolution.• Escalation of incoming HR inquiries, in accordance with established Service Level Agreements (SLAs) and processing of HR transactions across a breadth of HR functional areas.

• Insure all fields are populated accurately and correctly to achieve full utilization of tracking system to measure all key TA Metrics are met• Responsible for critical steps of the recruitment process; close requisitions, updates to candidates records, initiating pre-employment activates such as backgrounds and assessments• Insures accuracy of data fields to assist in candidate on boarding • Keeps in touch with candidate throughout the process to insure successful on-boarding• Engages candidates at all level in a respectful and professional manner that maintains the dignity of the individual• Monitor brand awareness on external portals• Assist in building pipeline• Support college recruiting relations• Manage entry level full cycle recruitment

• Managed new and current employees licensing requirements mandated by state Department of Insurance (DOI). • Tracked licensing progress, maintained HRIS records, and tracked recoupment costs per employee.• Managed and submitted new license applications, line of authority applications, renewal applications, and cross license applications (500+ employees) to the state DOI. • Facilitate background checks, and verified background clearance• Created job aids for department staff per state process, and vendor.• Reconciled P-card charges weekly, maintained receipt charge file for Accounts Payable.• Created tracking system, and streamlined licensing operation processes.

• Screen candidate qualifications via telephone and scheduled onsite interviews.• Presented qualified candidates to hiring manager, and coordinated onsite interview. • Facilitate reference check, and background checks, and verified background clearance.• Scheduled and administer training workshops for election workers.• Ensures election workers are compliant with departmental policies and standard operational procedures.

• Created Job requisitions within HRIS database.• Screen candidate qualifications via telephone.• Presented qualified candidates to hiring manager, and coordinated onsite interview.• Managed Onboarding processing and administered on demand drug test.• Prepared weekly payroll for approval, processing, calculated total work hours of staff, and weekly End of Assignment (EOA) reports• Facilitate reference check, and background checks. • Supervised temporary employees, submitted timecards, and assisted with administrative duties.• Assisted employee conversion processing with onsite company.• Lead exit interviews and collected data for turnover analysis• Created Excel workbooks for data analysis, and translated data into graph tables for meeting presentation• Composed documents and organized office for efficiency

• Generated onboarding packets for new hires.• Confirmed and coordinated new hire orientations and onboarding appointment. • Coordinated and directed small group safety and on-boarding meetings• Administered new/re-hire badges, established employees in time clock. Recruited, screened, and presented potential employees• Assisted with facilitating background check, drug testing, and onboarding processing.• Handled administrative matters including screening calls for all counselors• Maintained administration and client information and updated client status-change, supervised quality assurance with clients• Scheduled and planned meetings for administrative staff• Composed documents and organized office for efficiency