Chip Means Email & Phone Number

Charlotte, Nc, Us

Mooresville, Nc, Us

☑ Led a team of 14 engineers architecting and implementing a seamless mobile device user experience across every site, while fostering career growth and professional development☑ Promoted agile methodologies to improve project planning, define responsibilities and increase delivery speed ☑ Identified and mitigated technical risks, ensuring project success and system stability☑ Spearheaded adoption of new application distribution policies leading to major improvements in engineer workload and end-user satisfaction☑ Collaborated with multiple cross-functional teams (Product Management, UX, Software Developers) to ensure alignment

Mooresville, Nc, Us

☑ Serves as mobility technical lead for all Lowe's stores in North America, responsible for over 150,000 mobile endpoints managed in WorkspaceOne (formerly Airwatch)☑ Interfaces directly with key Store Operations stakeholders to ensure technical direction is aligned with business initiatives☑ Main point of contact for IT Service Desk, helping to identify potential problematic trends before they impact business functionality☑ Participates in regular business review meetings with operations partners to identify Service Desk call drivers and quickly prioritize the remediation key issues☑ Mentored several Associate Engineers, providing foundational and advanced environmental knowledge to guarantee future success☑ Oversaw migrations of Lowe's Canada from Spectralink devices to Zebra handhelds☑ Developed and implemented plan to allow Lowe's Canada devices to operate completely independent of United States stores. This allowed Lowe's Canada to grow at a pace that made sense for their environment and tailor their user experience to their own groups of users☑ Led planning and optimization of WorkspaceOne Smartgroup re-architecture to facilitate the introduction of expanded device types and manufacturers with minimal drag ☑ Partnered with Samsung to deliver Samsung Knox workflows to Lowe's North American stores☑ Oversaw completion of store manager Ipad replacements with Samsung Tablets using Knox and WorkspaceOne☑ Technical Lead on a separate effort to replace all store manager Iphones with Samsung Smartphones☑ Streamlined uses for Zebra LTE capable devices, allowing wifi-only devices and cellular-enabled devices to present unique experiences to users depending on use-case

Mooresville, Nc, Us

☑ Awarded Lowe's Annual Top Contributor 2020

St. Louis, Mo, Us

☑Manage BJCs Airwatch environment. Maintain vendor relations, provide Tier 3 Desktop Support. ☑ Reduced desktop support by 100 calls per day for printer issues by conceptualizing, developing, and implementing BJC’s Add-A-Printer distributed to all 25,000 BJC machines and housed 6,000 printers. ☑ Eliminated all after-hours calls and simplified canceling hung VDI sessions by building graphical application KardKiller tasked to automate cancelling process. ☑ Helped reduce hours of installation time as part of team that modified and added functionality to graphical application that displays computer name for specific machine during workstation imaging.☑ Researched and collaborated with onsite experts; led efforts to successfully migrate BJC from utilizing failing Wi-Fi client, Intel Proset, and resolved what was ongoing Wi-Fi issues. ☑ Resolved potentially dangerous technical issue with children’s pharmaceutical dosing and unreliability of systems critical color-coded warnings system concerning height and weight parameters. Conducted multi-level investigation including following steps of pharmacist. Mirrored steps taken by pharmacist and wrote application; forwarded results to vendor that modified coding to provide final fix. ☑ Designed and implemented combination of custom-scripted audit reports successfully migrated mobile devices to Airwatch within six weeks ahead of Mobile Iron contract expiring. ☑ Saved BJC $350K annually by enabling option to cancel monthly phone plans that were no longer in use. Created custom application that ran direct SQL queries to Airwatch Database and compared them to list of known phone numbers. ☑ Successfully architected solution that simplified switching to Zebra patient alert device that only required user to unbox device and utilize built-in barcode scanner to scan configuration. ☑100% of devices fully configured in less than five minutes after initial scan and 1,200+ TC51s were deployed across BJC using method.

St. Louis, Mo, Us

☑ Maintained VMware Environment housing over 1 Petabyte of clinical data across 150 servers.☑ Implemented and maintained various PACS and EMR solutions from multiple vendors including Siemens, Picom, Vial, Acuo, Etiam,GE, and Merge.☑ Successfully implemented solution for Enterprise Wide Remote Control and Software Distribution Appliance with 100% ROI in less than four months.☑ Implemented Enterprise Wide Linux based PC imaging solution. ☑ Designed plans for cost-effective disaster recovery NAS appliance maintainable by in-house staff.☑ Isolated Conficker infections affecting workstations; developed and successfully executed eradication plan.☑ Implemented WSUS Centralized Patch Management to all PACS Supported Hospitals.☑ Created universal PC Image complete with Windows Post Install Environment to automate deployment of new and repaired workstations. ☑ Established initiative to join all clinical PCs to a Domain and implemented system wide Group Policy☑ Formally credited for saving life of stroke patient transferred to BJC from Arkansas—established vendor relationship with Etiam Litebox for reading CD originating outside of hospital that enabled expedited advanced reading of CD images before patient arrived. ☑ Solved sub-specialty issue that involved doctors and residents claiming exams for reading from list through labor intensive process of right clicks. ☑ Provided PACS department enterprise solution for deploying workstations that delivered gold-standard deployment using all automated scripts saving significant time and costs. ☑ Built and deployed randomizer for installing syngo portal that prevented inadvertent configuring every machine to same portal server.

St. Louis, Mo, Us

☑Promoted to Level 2 Support Team in recognition of ability to resolve calls. Led team to resolve 900+ calls in first six months with 99% success rate. Handled escalation calls that could not be solved by Level 1 Team. Provided leadership to ensure team met all established goals. ☑ Took initiative to tackle escalation of home networking calls; developed database of respective default usernames and passwords based on router model and provided screenshots for all major router config screens including Linksys, D-link, and Netgear.☑ Wrote comprehensive KB article for staff to navigate networking issues regardless of technical ability resulting in 100% effectively troubleshot home connectivity issues.

Information Technology

Information Technology