Arthur Santos Miranda Email & Phone Number

New Westminster, Bc, Ca

Toronto, On, Ca

Vancouver, Bc, Ca

- Implementing Salesforce Sales Cloud, Service Cloud, Community/Experience Cloud, and FinancialForce/Certinia (PSA and ERP) following best practices.- Developing integrations (SOAP/REST) between Salesforce and third-party applications like Pardot, BambooHR, SAP Concur, Foreign Exchange Rate tools, Conga Composer, and others.- Creating Lightning Web Components (LWC) to streamline user processes and enhance efficiency using JavaScript, HTML, and CSS.- Leading the full software development and implementation lifecycle, from concept to deployment using Agile methodologies (Scrum, Kanban, Backlog management and planing ) to ensure timely and successful delivery.- Collaborating with business teams to identify process gaps and opportunities for improvement.- Providing comprehensive support and administration for Salesforce and FinancialForce/Certinia for approximately 450 users.- Partnering with internal teams in Finance, Marketing, Sales, and Service Delivery to translate business needs into effective Salesforce solutions.- Designing Salesforce architecture for complex business scenarios, using declarative tools like Flows and custom coding with Apex, SOQL, LWC, and Visualforce Pages.- Assisting Certinia in product improvements through detailed business case analysis and feature collaboration.- Developing custom solutions using Apex and Salesforce Flow to enhance Certinia features and align with specific business requirements.

Toronto, Ontario, Ca

Bubblebox is a strategic Salesforce Silver Consulting Partner with experience in implementing Sales, Service, Community and Marketing Cloud solutions for a variety of customers in Finance, Retail, and Travel, Transportation & Hospitality. Bubblebox is also a Salesforce.org Registered Partner working with nonprofit and higher education organizations.- Managed Salesforce Marketing Cloud projects, overseeing planning, documentation, and solution development using Interaction Studio, Journey Builder, Automation Studio, CloudPages, SQL, and AMPScript. Ensured strict compliance with CANSpam, CASL, and GDPR regulations for email marketing.Collaborated closely with Marketing teams to ideate and deploy responsive email templates (HTML and CSS) and automate targeted email marketing campaigns.- Implemented Salesforce Sales, Service, and Experience (Community) Clouds, applying best practices to configure both standard and customized solutions.- Developed customized Salesforce solutions using Apex, SOQL, JavaScript, and Aura components to meet specific business requirements and enhance operational efficiency.- Designed and executed integrations with internal systems and third-party applications like Equifax using REST and SOAP APIs, managed through Apex development practices.- Utilized Agile and Waterfall methodologies to deliver projects, ensuring alignment with business objectives and timely project completion.

Burnaby, British Columbia, Ca

- Utilized Agile and Waterfall methodologies to gather requirements, plan, develop, and test ERP Sage X3 customizations for clients in North and Latin America.- Implemented server architecture to support ERP Sage X3 and related applications, ensuring robust performance and reliability.- Developed Salesforce Apex Triggers, Classes, Batch Apex, Visualforce pages, and declarative automations like Workflows, Approval Processes, and formulas.- Addressed technical inquiries and support requests from Salesforce customers, ensuring prompt resolution and customer satisfaction.- Designed and implemented clean, high-performing, user-centric, scalable, and secure Salesforce solutions using best practices and cutting-edge technologies.- Integrated third-party applications via external APIs to enhance user experience and system functionality.- Facilitated design and technical meetings with clients to capture product specifications and refine solution requirements.- Created comprehensive architectural design documents outlining Salesforce Sales Cloud, Service Cloud, and Community Cloud solutions tailored to meet client needs.

Osasco, São Paulo, Br

- Functioned as a business analyst/Consultant at iFood, specializing in gathering requirements and identifying technical solutions to address CRM challenges.- Managed the LATAM CRM Org, collaborating with teams from Argentina, Mexico, and Colombia to implement and support Salesforce Sales and Service Cloud solutions.- Facilitated meetings with business teams and CRM stakeholders to ensure a comprehensive understanding of requirements and to identify potential solutions for inclusion in the design phase.- Collaborated closely with cross-functional teams on agile methodologies to design and implement processes that enhanced CRM functionality and efficiency.- Orchestrated the translation of business requirements into technical specifications, working closely with developer teams to ensure solutions aligned with organizational needs.- Supported a unified Salesforce instance across multiple countries, ensuring consistency and effectiveness in CRM operations.- Led change management initiatives, internal communications planning, and team alignment efforts to enhance organizational cohesion.- Handled simple automation and small development Apex requests to streamline processes and improve CRM functionality.- Implemented Agile methodologies (Scrum-Kanban) by managing backlogs and sprints within the internal team, standardizing our approach to deliver features and improvements quickly and with high quality.

São Bernardo Do Campo, Sp, Br

- Implemented Salesforce Sales Cloud, Service Cloud with a focus on Field Service Lightning, and Community Cloud as a Salesforce consultant in Agile and Waterfall environments. Defined requirements, designed solutions, built, tested/validated, and implemented custom and standard solutions.- Provided insights and recommendations based on Salesforce best practices to optimize system performance and functionality, particularly in Field Service Lightning and Service Cloud.- Designed solutions for projects requiring integrations between Salesforce, SAP ERP, and internal systems using SOAP and REST APIs.- Collaborated effectively with multi-functional teams, including consultants, business analysts, project managers (PMs), and developers, to ensure comprehensive understanding of client requirements and accurate solution development.- Managed projects using Agile methodologies, including backlog grooming, sprint planning, and sprint reviews, to deliver solutions efficiently and effectively.

Sao Paulo, Br

- Implemented standard and declarative Salesforce solutions to support and administer Salesforce for approximately 600 users.- Collaborated with business units to align system requests with corporate objectives using Agile methodologies, reducing redundancy and effectively managing changes during transitions from development to production environments.- Managed Salesforce user configuration and administration, including roles, profiles, permissions, login restrictions, org-wide configuration, and customized layouts. Developed fields, validation rules, workflows, approval processes, process builders, reports, and dashboards.Introduced and upheld Agile principles, Scrum, and Kanban tools within the infrastructure team, optimizing workflow efficiency and expediting project deliveries while ensuring clear daily tasks and strategies for all team members.- Supported Windows, Linux, and MacOS server infrastructure, encompassing hardware, software, and services such as DHCP, VPN, File Server, IIS, GPO, Windows Deployment Service, WSUS, Print Server, Remote Access, DNS, and Active Directory.- Provided comprehensive helpdesk support for Windows, Linux, and MacOS systems, ensuring smooth operation and resolving technical issues promptly.- Managed the onboarding and offboarding processes within IT, streamlining procedures to enhance efficiency and ensure compliance with organizational policies.- Implemented processes for IT governance on contracts, successfully reducing costs through contract negotiation and vendor management strategies.- Implemented ITIL recommendations to improve the helpdesk support provided.

Chicago, Il, Us

- Managed Windows and Linux server infrastructure, overseeing hardware and software components, including services such as DHCP, VPN, File Server, IIS, GPO, Windows Deployment Service, Windows Server Update Services, Print Server, Remote Access, DNS, and Active Directory.- Administered LAN and WAN networks across all branches in Brazil, focusing on traffic monitoring, security enhancements, subnet management, and wireless network administration.- Planned, executed, monitored, and optimized projects aimed at enhancing IT infrastructure, ensuring the adoption of best tools and practices for employees and the company.- Handled daily IT operations including reporting, employee onboarding and offboarding, VOIP and IVR management, vendor management, and support for internal global users.--Projects:- Led the implementation of a new Backup and Recovery structure capable of supporting a large company with approximately 1000 assets. Achieved modern infrastructure with server redundancy and scheduled backups.- Managed the IT asset renewal project, facilitating the recycling of old assets to reduce costs associated with new computers and servers.- Contributed to various internal projects aimed at improving security, IT network, monitoring, and services.- Spearheaded the IVR VOIP project, enabling an automated call service for Groupon partners. Designed systems for server setup, storage, attendance systems, recordings, navigation logic, and metrics tracking.

Post Degree I.T. Governance, Information Technology

Systems Analysis And Development, Information Technology