• 1st-line support for employees of Unicâmbio, Unigold, Unitransfer, Unimoney, and Western Union agents, via phone, email, on-site, or remotely, to ensure quick resolution.• Ensuring quick execution of operational requests.• Activation and availability of services for partners and clients.• Ongoing operational support for Unicâmbio, Unigold, Unitransfer, Unimoney, and agents.• Optimization of support and service processes.• Coordination with the IT team.• Participation in project testing in collaboration with IT.• Operational communication between headquarters and the network.• Contribution to training, offering insights into operational processes.• Periodic operational and financial reports for Unicâmbio, Unitransfer, and Unimoney.

• Ongoing operational support for clients and employees.• Ensuring quick execution of operational requests.• Activation and availability of services.• Optimization of support and service processes.

• Technical support for managers, students, and employees on 11 educational platforms.• User and permissions management in Microsoft Azure.• Network infrastructure management for new projects at the Alphaville unit.• Organization of technological infrastructure for events.• Management of internet network distribution and maintenance.• Ticket handling and technical support for users.• Support for Office 365, including configuration and troubleshooting.• Management and maintenance of the PABX system.

• Technical support for managers, students, and employees on 11 educational platforms.• User and permissions management in Microsoft Azure.• Network infrastructure management for new projects at the Alphaville unit.• Organization of technological infrastructure for events.• Management of internet network distribution and maintenance.• Ticket handling and technical support for users.• Support for Office 365, including configuration and troubleshooting.• Management and maintenance of the PABX system.