Arthur Lambert Email & Phone Number

Corinth, Texas, United States

• Worked with customers to uncover specific vehicle needs and wants, then sought to align them to the correct vehicle and generate awareness and enthusiasm to key product features and benefits to meet and exceed their.
• Maintained and developed customer contact, followed up, and built rapport and engagement to drive sales and generate repeat customer business.
• Completed online and on-site training courses to build product knowledge, grow sales and service skills, and develop better practices aligned with improved customer experiences.
• Wrote and developed sales team practices tool to improve teamwork and build alignment around ensuring co-worker respect, communication and customer retention.

Denton, TX

Managing all aspects of a home care business, including client care, marketing with referral partners, financials and reporting, talent acquisition, and ensuring caregivers are meeting all client needs. Specifically responsible for ensuring outstanding client service, building the brand through quality care, and meeting organizational and financial goals.

Dallas/Fort Worth Area

• Regional Director 2005 to 2015Led the Dallas region, including thirteen district managers, with 170 store managers generating annual revenue of over $200 million. Inspired the team to deliver outstanding customer.
• Drove region to sustained performance and growth, finishing Top 10% to Top 20% in the organization multiple times, including 2014.
• Nurtured strong business relationships with corporate partners, investors and vendors in my role working in the home region for the GameStop corporate headquarters, creating healthy partnerships within and outside the.
• Developed and promoted over 20 store managers to area, district and regional level positions through intentional leadership and development activities, challenges and mentorships.
• Led growth initiatives and participated in multiple coaching and development opportunities with peer leaders as well as on-boarding new regional directors and executives within the organization as part of my role as a.
• Planned and implemented organizational training initiatives as the Regional Training Captain from 2012 to 2014. In 2014 redesigned the growth pathway for field management working with the organizational development.

Dallas/Fort Worth Area

• General management for field operations and business results of 15 to 20 stores generating up to $30 million in annual revenue.
• Achieved sales plans and profit goals annually through high engagement selling strategies and merchandising tactics, leading to Top 10% performance in 2003 and 2004.
• Ignited and pursued outstanding customer experiences aligned with the company vision. Achieved the number one district in the company in secret shopper results in 2002.
• Coached and developed store managers by providing challenging assignments and assessing strengths and developmental needs. Grew more than 10 store managers into multi-unit and corporate office roles.
• Led the transformation of the organization from a mall retailer selling new products into a primarily strip center business leveraging the buy-sell-trade format, which ultimately drove massive organizational expansion.

Oklahoma City, Oklahoma Area

• General management responsibility for operations and business results of a $2 million store with a staff of 8 to 10 associates.
• Trained over 10 associates for assistant and store manager positions throughout the Oklahoma District.
• Created leadership communication and developed new initiatives to drive the district to outstanding sales and profit performance, including several years as the top performing district in the region.
• Shared best practices and recognized several times for outstanding customer service, winning contests and recognition as one of the top customer service stores in the company.