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Office Manager for a brick and mortar furniture store. Opened and closed the 15,000 square foot facility and maintained a clean showroom environment. Opened new accounts andintroduced new products to the store. Maintained close contact with current vendors while making new orders for delivery, returns, and shipment. Dealt with customers on a everyday basis in which duties included: money handling, credit card processing, sales, customer service, refunds, delivery and pickup. Set up blogs, websites and other social media networking platforms to increase traffic and sales to the store. Represented the store with outmost dignity, respect and responsibility when the owner was not at the facility. Was the “face of the store”

Account Manager for a high-end online furniture store who specializes in design, staging and providing the best service along with images for the consumer. Did heavy data entry such as compiling spreadsheets containing over 2000 lines of information in the OpenOffice program. Worked with over 30 different manufacturers and their catalogues to provide the best information and presentation for the consumer to see. Maintained employee time sheets and presented them tothe owner at pay period. Trained several employees on how to properly use the OpenOffice program and proper information which had to be put into the spreadsheet. Worked closely withthe IT department in creating new items, new images and products which were to appear on the website. Did heavy marketing and promotion for new products when it was needed. Did minor filing, faxing, printing, copying, and heavy phone work when needed.

Sales Manager for an online furniture company that sells furniture 30-50% less than most retail stores. Maintained customer relations with consumers who called in, inquiring about purchasing furniture online. Gave quotes over the phone and email, maintained organization in the returns/damages department. Worked closely with shipping and ordering department in order to ensure the safety and the proper handling for a customer’s furniture. Helped clients on a live-chat system by being prompt, and complete about any questions they had. Helped out with promotions and marketing when it was time for special discounts. Assisted customer service, and claims department to ensure the satisfaction of customers and their needs. Did minor filing, faxing, printing, copying, and heavy phone work when needed.

Managed the Auto Tag/Notary office. Was responsible for doing car registrations. Implemented an extensive database about car information. Translated several European legal documents into English. Assisted foreign customers understanding the legal issues of insurance, car registrations, and other Pennsylvanian laws on automobiles. Maintained the office in daily tasks such as: faxing, printing, filing, typing, and organizing, while taking care of the daily customers. Assisted in filling out forms such as: MV-380 - Application for Duplicate Certificate of Title by Owner, MV-44 - Application for Duplicate Registration Card, Plate and or Renewal Sticker, MV-13st - Affidavit of Gift, MV-140 - Request for Registration / Renewals, MV -63 - Change of Address for Driver’s License, Photo ID and Vehicle Registration, and other DMV forms.