Arthur Smart, Mba, Mism Email & Phone Number

Raleigh, North Carolina, Us

• Designed and developed databases using relational database models for all internal business departments using SQL Server.• Developed web applications for data entry for internal departments using C# and ASP.net. • Configured database servers to ensure high availability and disaster recovery across multiple subnets.• Developed SSIS packages, Transact-SQL (T-SQL) and VB scripts for importing, manipulating and transferring data between multiple SQL Servers, SQL Server Instances and secure FTP servers.• Created and maintained tables, stored procedures, views, functions and triggers for SQL Server databases.• Maintained SQL Server security logins and roles.• Created and monitored jobs in SQL Server for backups, import, export and manipulation of data.• Developed and maintained reports for the following departments: Finance, Retailer Contracts, Retailer Services, Sales, Marketing and Communications using SQL Server Reporting Services and SQL Server Business Intelligence Development Studio.• Monitored and tuned SQL Server databases and queries for optimal performance.• Managed confidential incoming and outgoing retailer and financial data to and from outside agencies.• Documented all database and report structures for audits.• Responsible for automation of maintenance jobs, locks and indexes configurations.• Responsible for the management of the database performance, backup and security.

North Canton, Ohio, Us

ASSOCIATE SOLUTION ENGINEER 2008 – 2014DIEBOLD Raleigh, NC• Provided technical support on ATM’s and retail products and devices• Provided phone and on-site support to banks• Maintained retail point of sale equipment, plus related PC and PC peripherals• Performed basic installation functions with Agilis software.• Supported service technicians in performing preventative maintenance inspections on conventional products. Provided on-site diagnosis of problem. Prioritize and plan service calls.• Trained bank employees on use of ATM software and hardware; understand the way ATM’s function.

Washington, Dc, Us

ADMINISTRATIVE SPECIALIST/WAREHOUSE CLERK 2001 –2008UNITED STATES MARINE CORPS Kansas City, MO/Camp Lejeune, NC• Supervised all office support staff in accomplishing major tasks and all logistical activities.• Assigned staff duties, established and monitored practices governing building security and infrastructure. • Led team of 8 employees and guided/influenced decision-making effecting senior employees.• Reviewed and maintained 100,000 record books in our database to ensure there were no errors. • Inventoried books to assure data were imputed accurately and sufficient. • Established/maintained excellent rapport with counterparts in higher and lower positions.• Produced daily reports for senior command to review and critique to ensure compliance with rules.• Utilized the Stratus system to inventory items in the warehouse to ensure timeliness of reordering and to meet supply and demand.• Cataloged and maintained inventory to prevent errors and to ensure accuracy. • Formatted, loaded and transferred data into warehouse databases.• Supervised and performed quality review of junior level members’ data to ensure success of all operations. • Established customer support tracking database to ensure that customers received exactly what they ordered. • Managed 300,000 parts in the Stratus Database system.• Employed customer orientation and handled inquires with common sense and courtesy.

Mba, Business Administration

Mis, Information Systems

Computer Information Systems, Technology