• Manage PM and EMR implementations and upgrades including user communication, technical coordination, PM and EHR testing, EHR user training, clinical department UAT testing, regression testing, Clinical workflow, smoke testing, integration testing.• Manage security account through multi-factor authentication (MFA) methods in Duo.• Oversee SaaS EMR/PM implementation.• Successfully implemented the VO Practice Management software for Front Desk and Back Office.• Manage defining user roles, security, workflow rules, profiles, and permission sets.• Responsible for EHR/PM Issues Logs and Project tasks.• Manage the documenting implementation processes, Software Testing, Issues, Fixes, Software Updates, into Service Now.• Configured backend configurations for VO Chiropractic Practice Management system.• Supported Radiology Department Merge PACS system.• Responsible for the Merge PACS 7.2 upgrade.• Maintain and documented the Incidents Reports during Academic, PM, Client implementation.• Work with DevOps configuring LDAP within LDAP Manager for login users.• Data Mapping and Comparison of patient data from old database to new database.• Assist client in testing/validating the setup of the software prior to Go Live.• Facilitate or created training including EHR training, Billing training, Insurance training materials and user documentation.• Provided current EHR Chiropractic Workflow designs for clinics• Provided current Practice Management Workflows for Front Desk and Insurance.• Build customize EHR clinical reports with data owners, performing data audits, and regularly reviewing soundness of owned reports.• Knowledgeable of HIPPA regulations.• Work with DB admins with mapping and extraction of patient data from current system to new system. Wrote short SQL queries to arrange tables in the database using SQL 2014 Server Management Studio.• Manage testing and configuration of the patient portal (VO-isite).

• Provided Best Practices for the I.T. portion of New Clinic Acquisitions and Real Estate Projects (New Builds, Relocations and Renovation) into WellMed Management Inc. • Work with the business resources at WellMed, Optima/UHG ensuring a positive transition to the enterprise systems and technology stack for the clinics and business offices.• Travel to clinic prospect being acquired, clinic acquired or Real-Estate project and learn what IT system they are using, how they use them, and use existing experience working with clinical and non-clinical systems (Practice Management, EMR, Medical Devices, Radiology/PACS, Complex Lab, Interfaces to work with teams to plan, test remediate and execute the short term and long term technology conversion plan.• Performed due-diligence site surveys and data extract, gathering requirements, and provide solutions, testing and remediation for clinical and non-clinical applications, medical and non-medical devices and clinical interfaces.• Interacted with many different IT systems, staff and challenges providing solutions to migrate application technology and medical devices to the technology stack. Specifically, in the Lab arena.• Mentor WebMed Application team in the application/technical lab arena for new clinical acquisitions.• Assist to provide sound practice and artifacts, specifically introducing and executing on opportunities for improvement.• Worked with the Clinical Application and Medical Device Support Team as needed.

• Responsible for the definition, configuration, and development of core laboratory/hospital • Software solutions.• Configure DMS (Data Management System) and Instrument Manager Middleware driver software for Abbott Lab analyzers.• Translates requirements into new solutions - Develops use cases document; Document knowledge transfer; and specifications for new and existing system design in SharePoint.• Performs software configuration; test laboratory workflows; verification of system and instrument interfaces. Generates input to service personnel.• Performs Investigations - Participates in investigations to determine root cause for moderately complex issues that may cross multiple products. Arrives at timely conclusions. Maintain high customer service by assisting support with customer issue resolution and coordinate inclusion of customer issue resolution with product/project patches and releases.• Working with ASTM and HL/7 protocols for LIS system.• Upload Log files to test analyzer host communications.• Responsible for Regression Testing after host software upgrade.• Performed QA Testing, UAT Testing, Functional/Automotive Testing, and Interface Testing in a Test environment.• Responsible for Data Integrity between middleware.• Used VMware Workstation for LIS Simulation testing.• Work with 3rd party vendors interface team to document any data interfacing issues.• Work on A3600 and Flex lab interface communications.

Manage multiple, concurrent clients implementation of their 2014 Meaningful Use Package.Act as the central point of client contract for the MARS team.Tack and report MARS and client progress toward attestation readiness (via the predefined MARS tasks/deliverables.Create and send meeting agenda prior to MARS meetings.Attend weekly meeting via WebEx session to review case issue or any issue blocking attestation.Set/manage client expectations for MARS engagement.Work with Clinical Consultants applying deeper dive analysis of client physician core disposition measures.Pull client CQM reports and Core Disposition Measures via clients AAP portal.Upload minutes, agenda to Synapse and MARS SharePoint.Manage client and internal escalations.Attend WAR Room and SWAT team meeting to report case requiring that level of attention.Collaborate with Support team to capture/document weekly support case updates for the executive summary.Establish/maintain a timeline for MARS engagement.Manage total project budgeted hours for MARS tasks/resources.

Migration of clinical data (EMR Allscripts Enterprise 11.4.0 and Allscripts Touchworks 11.4.1) between systems using SSMT.Involved with design/compliance of Concentra urgent care center clinical workflow and care delivery process.Support and/or deliver clinical healthcare (EMR Allscripts Enterprise 11.4.0 and Allscritpts Touchworks 11.4.1) applications and services.Work with Project Managers to maintain timeline and scope of work and present regular updates on project tasks.Configure dictionary build, back/front end application build for EMR Allscripts Enterprise 11.4.0 and Allscritpts Touchworks 11.4.1 for all Concentra urgent care centers.Carry out mass deployment of EMR Allscripts Touchworks 11.4.1 including configuring site setup, user setup, site preferences, user security, task list, worklist, and workspaces to Concentra urgent care centers across the county.Train third-party vendors on Concentra rollouts for computer hardware setup, printer setup, and Allscripts document management scanning setup for deployment.Document configuration decision from business and produce comprehensive and thorough documentation for the final decision.Provided technical training and clinical support to end users during pilot sites and Go-Live for Allscripts Enterprise Touchworks 11.4.1.Conduct smoke testing, functional testing and unit testing on Allscripts Enterprise 11.4.1 application in development, train and production environments.Interact with integration team to resolve data transmission (Connect-R) issues from Allscripts Touchworks 11.4.1.Knowledge of Allscripts Touchworks 11.4.1 Patient portal.Involved with transferring data information from a BUILD environment to a PRODUCTION environment.Knowledge of e-prescription (Surescript) and e-signature within Allscripts 11.4.Knowledge of Meaningful Use for ARRA.Gain a functional understanding of mapping concepts of ICD-9 and IC-10.Involved with the transferring Fat Files via FTP.

Provide support for Keane Pharmacy Platforms during EMR implementation.Provide hospital Hardware Assessment, Wireless Access Points Assessment, and Hardware and Software configuration.Work closely with corporate health information management infrastructure team during EMR implementation.Interact with vendors to facilitate support and EMR application during implementation.Communicate, prioritizes, track, and resolves issues during EMR implementation.Work with clinical staff on Pyxis Point of Care hand held bar-code reader.Provide training to super user doing implementation.Go-Live Support Planning and ExecutionProduce reports and/or documents as required by Community Health System.Troubleshoot EMR software and hardware within Test/Production environment.

Provide on-site functional and integrated testing support and go-live support to client during EMR implementation.Provide on-site front end system support, resolving as many client issues as possible while on site, troubleshooting technical and application issues for in regards to QuadraMed QCPR EMR application.Ensured the EMR system set up supports the workflow decisions made from clinical workflow analysis.Trained hospital IT staff on EMR system maintenance, installation, and troubleshooting.Implemented and installed complex 3rd party hospital information system in a variety of healthcare settings, while balancing and maintaining numerous clients. Products include QuadraMed EMR.Successfully developed and implemented IT System Management guidelines and training curriculum for QuardraMed EMR flagship product (QCPR).Delivered application EMR training to clients or employees in either a classroom, on line (in a virtual classroom environment) via telephone or at client’s site.Produce reports and/or documents as required by QuadraMed.Ensured the QuadraMed EMR application set up supports workflow decisions.Installed and configured hardware for QuadraMed EMR software.Work with clients to meet EMR Meaningful Use.Troubleshoot EMR software and hardware within Quadramed Cache database.Traveled to client sites 30 – 60%.

Manage aspects of overall client implementation plan to ensure client is provided with guidance on recommended modification to established implementation plan.Identify potential issues/opportunities during project and conducts real time analysis to determine potential alternatives in order to keep the project on time on budget.Document project status and endure communication with appropriate stakeholders.Provide training for clients on CPR software utilization.Modifies training delivery and curriculum real time to meet client unique needs.Provide implementation support of software applications during implementation phases.Utilize core knowledge to perform analysis of client workflow and processes and determine appropriate recommendation to optimize usage of Software. Present recommendations to client.Work performed on client site.Provide functional and integrated testing support and go-live support to client during implementation.Implemented creative and innovation ways to implement software in varied environment.Advised clients of best usage and processes of the system if it is different from their current processes.Assist with documentation and training manuals for specific applications.Assist with internal training and web cast to QuadraMed employees.Configured, Build, QCPR database for ORM modules.Work with client Interface configurations to QCPR software applications.

Worked with Radiology Information Departments to perform advanced on-site installations of Perkins Electronics EZ PIC video acquisition system, providing easy acquisitions for Fluro examinations. Worked with Speech Pathologist to perform advanced on-site installations of Perkins Electronics EZ PIC video acquisition system, providing easy acquisitions for Speech Fluro examinations. Worked with Sales to take ownership and coordinated all aspects of the installation process from quote to the system acceptance by the customer.Provided a creation, dissemination, updating of site documentation including implementation plans, site drawings, system diagrams, equipment configuration and location, schedules test and acceptance documents.Defined clear roles and responsibilities defined to all key players and stakeholders.Oversaw engineering and configuration testing to assure deliveries of schedules were met and the product addressed all aspects of customer workflow requirements.Maintained close contact with customer, contractors, order process, and sales to identify possible construction delays. Monitored site to assure site readiness, vendor delivery dates, and installation progress. Provided customers remote technical support using WebEx and PC Anywhere.Documented and drove installation issues and problems to closure. Traveled to customer sites 30 – 50%.Worked with hospital PACS Admins with configuring EZ PIC to a PACS server connecting to a DICOM protocol network. Working knowledge of hospital workflow and hospital modalities.Coordinate in-service training.Familiar with HIPPA guidelines, DICOM 3.0 conformance statement and IHE Integration Statement.

Worked with hospital pharmacies to perform on-site installation, pharmacy interface software, calibration, training, testing implementation of software, automation installs, maintenance and repair of complex automatic tablet distributing packing equipment. Worked directly with Cardinal Health products dealing with Pyxis software within hospital pharmacy throughout the US as part of an overall implementation project team. Worked with facility IT departments to obtain proper remote access authorization and properly install of Talyst package machines and software products on hospital networks.Explained and demonstrated correct operation and preventive maintenance of medical packing system and labeling equipment to personnel.Involved with hospital pharmacy Pharmacists to tailor drug formulary database.Performed preventive maintenance or service such as cleaning, lubricating and calibrations adjustments on equipment.Troubleshot and repaired hardware and software related issues, while ensuring customer satisfaction and maximum uptime by maintaining equipment functionality.Travel time up to 75% to customer sites for installation and training.

Work with Walgreens and other independent pharmacies to perform on-site installation, calibration, training, testing, software and hardware upgrades, maintenance and repair of complex medical equipment (Pharmacy Robotic Automation).Provide strong customer service training and problem resolution skills at new and existing client sites.Manage installation assignments and assigned customers within assigned territory and serves as company liaison with customers on administrative and technical matter for each project.Travel extensively for regular customer visits, tradeshows and last- minute escalations.Troubleshoot and repair hardware and software related issues, while ensuring customer satisfaction and maximum uptime by maintaining equipment functionality.Strong mechanical aptitude and ability to use tools to perform mechanical work.Use knowledge of electronic robotic automation, advanced mechanical software training, Networking, MS Office, MS Win XP, Siebel CRM on Demand, ADP Expense eXpert, a-task and Win 2000.Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and participating in the EE training.

Built company servers to deliver technology to customer care Call Centers requiring supervisory performance management systems, and identify test and troubleshoot hardware problems. Performed a variety of duties, including:Install Windows NT, Win NT Workstation, & SERVER2000.Experience with HP Hardware & Software procurementKnowledge of CTI and Genesys application.Working with Windows NT 4.0, SQL 7.0 and SQL2000.Experience with setup, electronic circuit board, networking, monitoring, testing Compaq, Dell, HP Severs, and NICE systems at customer site.Install SCSI Ultra wide devices and Windows NT with RAID 5 configuration.Implement E-talk’s hardware and software installation and Nortel switching. Provided implementing technical improvement, preventing and resolving technical problems, analyzes data to improve cost capacity quality efficiencies.