Arthur Sudduth Email & Phone Number

Newport News, Virginia, United States

Systems Analyst I is responsible for developing, testing, maintaining, installing, and/or deploying of applications and related information technologies solutions to meet business needs. Performs upgrades for new software releases, test/debugs to ensure proper functionality and evaluates software application for improvements. Performs backups and recovery to ensure systems data are successfully protected from loss. Administers System security, access control, and conducts regular security monitoring to identify any potential issues or risks. Monitors system performance to verify integrity and availability of hardware, server resources, and systems. Applies updates, patches, and security policy settings to maintains system compliance with established industry security standards to ensure high levels of availability and security of the supported business applications.

Newport News, Virginia, United States

Primary responsibilities include providing Customer Service Support for Canon Virginia Employees; resolving Helpdesk tickets; Asset deployment, management, diagnostics, and repair; Local Administrator Support; Local Network Support

Newport News, Virginia, United States

Primary responsibilities include providing Customer Service Support for Canon Virginia Employees; resolving Helpdesk tickets; Asset deployment, management, diagnostics, and repair; Local Administrator Support; Local Network Support

Williamsburg, Virginia

• Provide technical support, troubleshooting diagnosing and resolving information technology related issues with client computers in person, remotely, over the phone and with remote assistance, and onsite.• Conduct stress testing and system scanning to troubleshoot, identify, and repair personal computer electronics including desktops, laptops, all in one devices, mobile devices, and electronic game consoles.• Provide customer service support and sales support to customers identifying and assisting customer purchase the right product for their needs. • Trained customers, clients, and associates on any and all technical issues or inquiries.• Process inventory, order products, price merchandise.

7Th Transportation Brigade (Expeditionary)

• Planned, supervised, and advised company leadership on unit training and operation events.• Designed, implemented, and managed digital and physical training records of over 500 personnel.• Coordinated with Army/Joint facility support for use of land and resources.• Provided technical assistance; resolved problems for unit leaders and functional staff.

7Th Sustainment Brigade

• Planned, supervised and integrated the installation, operation, troubleshooting, and maintenance of tactical and strategic satellite communications (SATCOM) assemblages and network systems. • Planned, supervised and integrated the installation, operation, and troubleshooting of Cisco routers, switches, Call Manager servers, and VOIP phone systems in a tactical network.• Trained personnel in the operation and maintenance of satellite and associated network equipment. • Coordinated with Army/Joint and commercial activities to accomplish satellite and distributed communications at all levels of command.• Requisitioned, received, stored, issued, accounted for Communication Security (COMSEC) equipment, associated keying material supervised the maintenance of files and records.• Designed, developed, implemented, and managed unit webpage and SharePoint portal. • Performed senior operator and Systems/Network Administrator (SA/NA) duties, and information assurance vulnerability assessment (IAVA) duties in Computer Emergency Response Teams (CERT).• Managed service plan and distributed unit BlackBerry and associated mobile devices.• Supervised Help Desk and provided technical assistance; resolved problems for information services support personnel, functional users and functional staff with associated network equipment.

7Th Sustainment Brigade

• Supervised the installation, operation, deployment, troubleshooting, maintenance, IAVA, and performed senior operator and SA/NA duties of information processing equipment or network systems. • Planned, supervised and integrated the installation, operation, and troubleshooting of Cisco routers, switches, and VOIP phone systems over three tactical networks network.• Designed, developed, and implemented unit webpage and SharePoint on three tactical networks. • Troubleshot complex system faults and supervised or corrected failures to meet system availability and reliability standards of specified battlefield information and Cisco network devices. • Requisitioned, received, stored, issued, accounted for COMSEC equipment, associated keying material and supervised the maintenance of files and records. • Supervised Help Desk and provided technical assistance; resolved problems for information services support personnel, functional users and functional staff with associated network equipment.

7Th Sustainment Brigade

• Performed senior operator and SA/NA duties, and IAVA duties in CERT.• Planned, supervised and integrated the installation, operation, and troubleshooting of Cisco routers, switches, Call Manager servers, and VOIP phone systems in a tactical network.• Configured and troubleshot software and information processing and Cisco network equipment. • Requisitioned, received, stored, issued, accounted for COMSEC equipment, associated keying material and supervised the maintenance of files and records. • Assisted less experienced Soldiers in the installation, operation, and maintenance of information processing equipment performing Help Desk support for Brigade Command and Staff.

B Co. 302Nd Signal Battalion, 21St Signal Brigade - Fort George G. Meade, Md

• Installed, configured, operated, aligned, and conducted performance tests and performed unit and direct support maintenance for strategic SATCOM equipment and 490 associated individual systems. • Conducted stressed and unstressed network operations maintaining 99.999% uptime. • Team Chief of seven personnel, established workload, work schedules and maintenance priorities. • Lead trainer for company personnel in the operation and maintenance of equipment.

A Co 72Nd Signal Battalion, 7Th Signal Brigade, Mannheim Germany

• Supervised, installed, operated, and maintained tactical and strategic multichannel SATCOM ground terminals, systems, networks, and associated equipment.• Operated and performed preventive maintenance checks and services (PMCS) on assigned communications equipment, vehicles and power generators.• Performed senior operator and SA duties, unit level maintenance functions on assigned computer systems and IAVA duties in CERT.

Master'S Degree, Cybersecurity

Bachelor’S Degree, Mechatronics

Bs, Space Studies, 3.62

B.S. Space Studies

Associate’S Degree, Electronic Engineering Technology, 4.0

A.S. Electronic Engineering Technology

General Studies

General Education

General Studies

General Education