Arthur Tucker Email & Phone Number

Chico, Ca, Us

Chico, California, United States

Supervise ProIT dispatch team on processing internal company, and external client support requests, including technical resource schedulingAct as a point of contact for IT related support requestsCoordinates with warehouses for technician scheduling for MFP installationsCoordinates IT support schedules to ensure maximum utilization of tech resourcesTriage IT requests as they arrive through email, manual entry, or customer phone callSchedule technical resources on our dispatch portal based on skillsetMonitor technician schedules and adjust based on demandCommunicate with customers as required: keeping them informed of ticket progress, notifying them of impending changes or delays with ticket completionRemain aware of all organization’s key IT services for which support is being provided

Develop, maintaining, and update new and existing applications using VB, HTML, CSS, and JavaScript Effectively communicating information, ideas, and instructions both verbally and written. Prioritize, organize and manage multiple projects from ideation to release. Monitor, track, and report on available resource utilization and performance optimization of implemented projects. Create tuning and capacity recommendations based on system data, business input, and future implications. Act as the primary contact on active system support tickets submitted by the end-users. Develop technical support and user documentation and perform workflow analysis. Created project plans, monitored adherence to budget and schedule.Adapted to delays in deadlines by adjusting the project timeline accordingly.Managed teamwork ensuring all developers were on schedule and made sure the needs of the developers were met.Prepared weekly project progress reports for senior leadership.Mediated between multiple teams when conflict arose.Kept an open line of communication between all team members.Lead project testing and release.Follow HIPPA regulations and current IT best practices through the development and release process.

Chico, California Area

Managed live project timelines, including target milestones and ensuring adherence to deadlines .Led a team of three to five developers through the life of the project.Served as point of contact when multiple teams were assigned to the same project.Oversaw A/B testing and project release.Adjusted schedule, milestones, and deadlines as needed.