Fractional Services creating Better Revenue Teams throughout the entire Go-to-Market and Sales process!

Fractional Sales Leader -- driving GTM strategy and revenue for newly-formed mpaqt --> the marketplace creating eCommerce storage and fulfillment solutions by connecting businesses for improved service

Responsible for all things Revenue and Customer Experience, as we deliver brilliant enterprise Contact Center as a Service (#CCaaS) solutions to the world.

Coolest company ever, technology SaaS provider, HQ'd in NYC, publicly held ... Olo is the engine of hospitality for the restaurant industry serving more than 2 million orders per day ... I'll be helping establish and scale the Go-to-Market Commercial efforts, from awareness-to-lead, lead-to-oppty, oppty-to-customer, customer-to-success, success-to-expansion! It's the entire Customer Journey -- my Passion!

At LogRhythm our mission is simple - help customers avoid damaging cyber incidents. We are constantly striving to find new and innovative ways to help customers detect real threats faster and neutralize the risk they present before damage is done.

Successfully positioned Rally Software to IPO in April 2013, by achieving 35% YOY sales growth, establishing sales methodology and process using the Challenger Sales model widely adopted by sales + the broader organization, and introducing customer success renewals improvements.Matured newly IPO to a scalable growth engine, and taking it through a successful integration with acquiring company.Sales Excellence leader (sales operations + sales enablement) owning everything related to making the Sales Organization stronger and better, particularly through an IPO and into a public company, growing from 75 to almost 200 people in the global sales organization. Lots of goodness in sales strategy, sales performance, sales operations, and sales training + enablement.

Executive staff member accountable for all customer renewal sales and SaaS operations, including implementation, professional services, production service/support, and the IT/DBA/data center infrastructure. • Successfully raised Series B and Series C funding with $16M in additional VC investment during the recession years of 2009-2010.• Drove 114% subscription sales in FY10.• Increased gross margin by 26 points in two years.• Implemented and drove customer success metrics with a net promoter increase of 65%. • Successfully increased data center performance and capacity 42% while reducing costs 30%. • Led several cross-functional transformations: corporate objectives and metrics, financial forecasts, data center relocation, office relocation, employee performance plans, and more.

Executive staff member responsible for the worldwide high-growth inside sales organization, along with service operations and revenue-offerings.• Grew inside sales revenue by 270% in 4 quarters, maintaining a run-rate of $5M per annum.• Invented new service offerings to grow enterprise and consumer services revenue by 1300% ($1.3M in 2008).• Drove the implementation of new systems and tools improving operational efficiencies by 45%. • Successfully integrated merger of two cross-Atlantic organizations, resulting in global customer driven organization providing 24x7 follow-the-sun customer support.

Managed the service operations for the professional tax and accountant division.• Exceeded first year expectations for the tax season delivering improved customer results: first customer issue resolution jumped 19% year-over-year, using Six Sigma methodologies.• Improved employee engagement by 32% in one-year; revolutionized a lackluster employee population to a highly energized and productive organization. • Successfully expanded service organization into 3 call center locations. • Achieved business growth results, exceeded customer acquisition targets, and optimized product quality improvements in partnership with other core process owners.

Executive staff member in charge of the global customer focused functions of customer support and service, with teams in Texas, California, Oregon, Virginia, Germany, England, Japan, Singapore, and Australia; also outsourced teams in Utah and Philippines. • Increased revenues 365% in 3 years by introducing a strong fee-based support portfolio, culminating with $146M in support bookings for 2001.• Successfully managed to a $45M budget per annum with 500+ service personnel worldwide. • Improved customer satisfaction by 35% during a 3-year period with an automated and real-time customer feedback mechanism.• Enhanced the processes and procedures of the support organization by 38% as reflected by the analysis of a third-party enterprise software support consultant. • Effectively integrated 8 acquisitions during a 20-month span. • Managed multi-million dollar outsourcing relationships, experiencing a cost reduction of 80% from 2000 to 2001 while increasing customer contacts and customer satisfaction.