Arthur Vonwerssowetz, Mba Email & Phone Number

United States

•Build and sustain meaningful relationships with executive stakeholders at the nation's largest health systems. •Develop strategies and execute programs to support the success of enterprise clients.•Design and deliver world-class service and user experiences that can be scaled and levered across Laudio's entire client base.

County Dublin, Ireland

•Led process flow and user experience design workstream (overseeing a team of 4) on a 25 million-euro government initiative delivering a data-sensitive public service and digital application on schedule.•Oversaw on-time, rapid design and deployment of a high-priority digital application; executed requirements gathering & product roadmap prioritization, led UI designers, reviewed/approved enhancements, collaborated with legal partners to ensure data protection compliance, and managed bug fixes through UAT testing. •Designed and delivered a comprehensive communications plan which detailed campaign goals, key messaging, calls to action, channel analysis, content calendar, and success metrics in order to create public buy-in ahead of the commencement of a major government policy.•Produced (using Adobe Creative Cloud) a series of explainer videos posted on a newly designed website and across social channels, succinctly communicating complicated topics for wide audiences.

Dublin, Ireland

•Resigned previous position and moved family overseas after spouse received an offer to work in Ireland.•[Did not initially have the right to work in Ireland] Volunteered as a client management expert for start-up Link2Sourcing, a marketplace facilitating sourcing and procurement gigs. Stood up Hubspot CRM and implemented customer engagementmethodology.•Enrolled at Trinity Business School full time and earned an MSc in Digital Marketing Strategy whilevolunteering, managing the move, and looking after three small children during school closures due toheavy Irish Covid restrictions.

•Orchestrated resources to proactively support the digital transformation and application modernisation of the largest, most strategic customers, including large multi-nationals Dell, USAA, AT&T, PepsiCo, Rackspace, JCPenney and Schlumberger, resulting in 100% contact renewals.•Identified at-risk account worth $400K in annual revenue and led renewal strategy enabling retention of the customer for a further two years.•Charted and executed annual strategic plans and specific customer journey maps for 15 accounts and delivered enablement activities such as success criteria documentation, developer advocacy sessions, optimisation assessments, peak season support, joint roadmap reviews, metrics reviews, and support escalations.

Dallas, Tx

•Owned end-to-end customer relationships and directed all licence expansion opportunities for 28 strategic enterprise clients, representing 15,000 end-users valuing >$30M in total contract value.•Oversaw beta testing projects and guided the evolution of the platform with Scrum teams by detailing customer needs, writing user stories and participating in sprint reviews with product teams alongside key stakeholders.•Developed critical understanding of a key client challenge (the need to standardise the mobilisation of rapid response teams) then designed and deployed a custom communication solution reducing patient mortality rate by 50%.•Personally managed an at-risk, cutting-edge project for a large customer. Conducted stake-holder research and facilitated workshops with health system leadership to capture the as-is state and map to-be processes, ultimately deploying solutions at 25% increase in revenue from original scope.•Achieved 100% contract renewals over 6 years and a NPS of 86 among C-suite contacts. Sold 140% of services quota and expanded annual recurring revenue to 111% of goal.•Cultivated strong stakeholder relationships resulting in 2 out of every 3 of clients’ serving as development partners and/or reference sites.•Reported to senior VP.

Dallas, Tx

•Onboarded clients following go-live and managed deployment of service expansions as well as other offerings•Served as primary client contact for executive stakeholders •Conducted annual business reviews and managed all license renewals•Tracked, monitored and responded to support escalations and other process challenges

Knoxville, Tn

•Scoped, designed, planned and executed on-schedule deployment of 8 enterprise transformation projects, ranging from small community hospitals to large-market, multi-facility health systems, totaling >$4M in annual revenue.•Conducted gap/root cause analysis, identified waste, and implemented broad process improvements, resulting in greater efficiency, more accountability, and fewer breakdowns in the coordination of care for over 6,700 end-users and patients.•Recruited, hired and trained a team of 8 consultants and performed coaching, mentorship, personal goal setting, problem resolution, progress tracking, and allocation of resources among competing projects.•Designed and delivered reports and updates to internal leadership, top executives, and other stakeholders.

•Founding member of new implementation team charged with designing delivery frameworks and methodologies as well as success metrics for enterprise customers•Mastered proprietary software quickly in fast-paced, start-up environment to design custom process improvement solutions for thousands of individual physicians.•Streamlined operations to save users critical time every day and reduced average clinical response times from 12 to 4 minutes.•Configured and implemented rule-based communications systems to improve workflow and enhance communication outcomes for >1,500 clinicians.•Trained >2,500 end-users on web/mobile applications and provided front-line support during go-lives.

Updated and managed over a dozen departmental websites.

Nashville, Tn

-Reduced total analysis time for marketing survey data from 32 to 8 hours by developing a statistical tool leading to speedier responses to customer needs and more accurate data collection for 23 service departments -Improved website look and usability by streamlining navigation and improving service request capability while contributing to web-strategy committee and developing long-term goals for online customer interaction-Designed creative promotional materials communicating service policies to 4 different BUs to drive customer engagement

Master Of Business Administration - Mba, Business Administration

Recipient of The UT MBA Program Leadership Award - Top honor for the graduate who best exemplifies the program’s values of professional.

Master Of Science - Ms, Digital Marketing Strategy

Bachelors Of Science, Communications

Activities and Societies: . Delta Tau Delta Fraternity Student Government Association Interfraternity Council Southeastern Interfraternity.

Journeyman Brewer Certification, Food Science And Technology