Arthur Weinstein Email & Phone Number

Center Line, Mi, Us

Center Line, Mi, Us

- Collaborating with network teams and vendors to maintain and upgrade office network infrastructure and office moves- Supporting with deployment and configuration of devices-Enforcing maintenance updates to existing policies/security- Troubleshooting Windows, Microsoft 365,Adobe, AutoDesk, and Bentley products- Using Active Directory, Azure, and Linux to update staff policies - Creating SLAs using Ticket Management Systems and end-to-end documentation

Greater New York City Area

- Triaged and reviewed over 85,000 incidents over eight years- Performed over 10,000 hardware repairs- Educate clients and staff on security and data loss preventative techniques- Installing, imaging or troubleshooting MacOS, Windows, Microsoft 365, AV equipment- Familiarity with Saas, CRM and MDM for the purpose of logging/documenting cases and solves,e-procurement, operations, inventory, and admin duties- Support operations with installation of network cabling systems and routers

New York City Metropolitan Area

- Manage a staff of 15 leads and 150 technicians see 1000 cases a day- Understanding how to navigate market KPI to improve metrics- Resolve escalated issues from Tier 1 and support during overflow- Contribute to strategies for improved performance and metrics- Categorize cases and assign team members to specific jobs based on strengths- Facilitate deployment of training materials and ensure productivity- Keep Familiarity with all Saas apps necessary for scheduling, case and repair documentation, and concierge application for client bookings

- on-boarding of new hires from every role spanning from our Finance department to our retail Managers, also our sales force and Genius Bar staff.- public speaking to large groups for extended periods regarding company culture.- Developed peers who have gone on to become Mac Technicians, Hardware Engineers or Retail Leaders.

- Maintained $4M sales year over year leading a tri-state market- Supported enterprise and business using CRM software- Expert knowledge of all relevant hardware solutions - Support with shipping and receiving of mass inventory