Arthur Y. Email & Phone Number

Cleveland, OH, US

• Provided monitoring for the IT infrastructure for issues with the network equipment, telecom or the UPS using PRTG
• Triaged with the Meraki MX WAN connections using the meraki dashboard
• Monitored and triaged the Server environment for servers experiencing issues using Splunk monitoring
• Facilitated and engaged with the right application owner teams to address an incident as neededInitiated a specialized professional communications which advised and kept updated the entire IT management
• Fostered team fellowship and updated Change Control communication and issues with the offshore night shift NOC team
• Generated, documented and updated ServiceNow tickets

• Monitored their customer’s infrastructures for problems as they are in the midst of undergoing a digital transformation. Was responsible for outages & proactive tickets which generated based on exceeded preset criteria.
• Resolved outages and problems with LAN/WAN, SDWAN, Firewalls, servers, virtualization, storage, reached out to ISP, vendors, other Techs and Engineers, and manufacturers
• Selected by management as top performer on night shift for March and April 2023

• Resolved incidents or requests impacting outages in Data/voice Network, Server, client PC
• Provisioned new sites included planned available IP addressing used, network gear to be used, and planned the circuit endpoints to the PE edge routers

• Installed network elements into the racks and did cable management included ran copper and fiber wires and did complicate physical layer troubleshooting.
• Troubleshot complex LAN/WAN infrastructure issues included Wireshark captures.

• Contracted at Parker Hannfin while a permanent employee was sick
• Provided cost quotes and did the provisioning for new circuits for sites that required more bandwidth. Worked with Cisco IOS, Junos, Nexus with all Cisco devices.
• Added IP addresses to IPAM server and added community strings.

• Resolved incidents or requests impacting outages in Network, Server, Client PC and Mainframe environments. Maintain trouble ticket tracking and follow internal/external escalation procedures and customer notifications.
• Set up and troubleshot users Avaya One-X accounts.

B.S. Degree

General Technology

Mcsa & Networking Program, Mcsa Program

Refreshing of computer fundamentals to more advanced concepts from troubleshooting methodology applied to PC's, Networks and Networking.

Pc Support Technician Program

General PC knowledge, troubleshooting, and networking that lead to my earning A+ Certification