Arthur Zherebitskiy Email & Phone Number

Tel Aviv District, Israel

• Kubernetes: Advanced troubleshooting skills for complex Kubernetes clusters.
• Linux: Extensive proficiency in Linux-based environments and systems.
• Databases: Experience with PostgreSQL, Cassandra, and MongoDB.
• APIs: Daily use of Restful APIs via tools like Postman, Curl (CLI), and web browsers.
• Networking: Strong knowledge of OSI model, TCP/IP, UDP, HTTP/S, DNS, SSH, and more.
• Monitoring: Proficient in Prometheus and Grafana.

Tel Aviv District, Israel

• Build and maintain strong relationships with key customers, acting as the primary point of contact for technical issues and inquiries.
• Understand the customer's business goals and align the company's products or services to meet those objectives. Help customers maximize the value they get from the company's offerings.
• Maintain a deep understanding of the company's products or services, including their technical aspects, features, and capabilities.
• Provide regular reports and updates to customers on the status of their accounts, including any ongoing issues, resolutions, and performance metrics.
• Provide expert advice and recommendations to customers on how to use the company's products or services effectively within their specific environments.

Tel Aviv, Israel

• Worked in direct contact with R&D for investigating and fixing rare scenarios and bugs via Jira.
• Mentoring and providing guidance to Tier 2 engineers, helping them enhance their technicals skills and knowledge.
• Collaborate closely with cross-functional teams, including developers and products managers to investigate and resolve complex issues and provide valuable feedback for product improvement.

Tel Aviv, Israel

• Troubleshoot complex technical issues related to Check Point's software and hardware products, including cloud, management, firewalls, and intrusion prevention systems.
• Investigate and resolve issues related to product configuration, integration with other systems, and performance optimization.
• Understand and apply knowledge of networking protocols (such as TCP/IP, HTTP, and HTTPS) and security technologies (such as encryption, authentication, and access control).
• Utilize tools such as packet capture and analysis, log analysis, and simulation software to identify and resolve technical issues.
• Contribute to the continuous improvement of Check Point's products and services by providing feedback to the development team based on customer interactions and technical support experience.

Netanya, Central, Israel

• Configuring and assisting with troubleshooting enterprise level Firewallsolutions such as Checkpoint and Fortinet products.
• Networking troubleshooting and technical support (DHCP, LAN/WAN,SSL-VPN, Port Forwarding, VLAN, TCP/IP) for businesses and large enterprisecustomers.
• Multitasking in a high-stress environment with high peak hours.