Arthur Zherebitskiy Email & Phone Number

Tel Aviv District, Israel

Tel Aviv District, Israel

• Kubernetes: Advanced troubleshooting skills for complex Kubernetes clusters.• Linux: Extensive proficiency in Linux-based environments and systems.• Databases: Experience with PostgreSQL, Cassandra, and MongoDB.• APIs: Daily use of Restful APIs via tools like Postman, Curl (CLI), and web browsers.• Networking: Strong knowledge of OSI model, TCP/IP, UDP, HTTP/S, DNS, SSH, and more.• Monitoring: Proficient in Prometheus and Grafana.• Multi-vendor: Hands-on experience with various network devices, firewalls, and cloud environments (including Check Point, Palo Alto Networks, Cisco, Fortinet, AWS, etc.).• Collaborate closely with DevOps and R&D teams to deliver professional solutions, resolve rare cases and bugs, and optimize cluster performance for our customers.• Designated Support Engineer (DSE): specialized on providing dedicated and expert support to key strategic customers of tufin, ensuring their satisfaction and the optimal performance of the company’s products or services.

Tel Aviv District, Israel

• Build and maintain strong relationships with key customers, acting as the primary point of contact for technical issues and inquiries.• Understand the customer's business goals and align the company's products or services to meet those objectives. Help customers maximize the value they get from the company's offerings.• Maintain a deep understanding of the company's products or services, including their technical aspects, features, and capabilities.• Provide regular reports and updates to customers on the status of their accounts, including any ongoing issues, resolutions, and performance metrics.• Provide expert advice and recommendations to customers on how to use the company's products or services effectively within their specific environments.

Tel Aviv, Israel

• Worked in direct contact with R&D for investigating and fixing rare scenarios and bugs via Jira.• Mentoring and providing guidance to Tier 2 engineers, helping them enhance their technicals skills and knowledge.• Collaborate closely with cross-functional teams, including developers and products managers to investigate and resolve complex issues and provide valuable feedback for product improvement.

Tel Aviv, Israel

• Troubleshoot complex technical issues related to Check Point's software and hardware products, including cloud, management, firewalls, and intrusion prevention systems.• Investigate and resolve issues related to product configuration, integration with other systems, and performance optimization.• Understand and apply knowledge of networking protocols (such as TCP/IP, HTTP, and HTTPS) and security technologies (such as encryption, authentication, and access control).• Utilize tools such as packet capture and analysis, log analysis, and simulation software to identify and resolve technical issues.• Contribute to the continuous improvement of Check Point's products and services by providing feedback to the development team based on customer interactions and technical support experience.

Netanya, Central, Israel

• Configuring and assisting with troubleshooting enterprise level Firewallsolutions such as Checkpoint and Fortinet products.• Networking troubleshooting and technical support (DHCP, LAN/WAN,SSL-VPN, Port Forwarding, VLAN, TCP/IP) for businesses and large enterprisecustomers.• Multitasking in a high-stress environment with high peak hours.