Senior Executive – Business Excellence
Current• Manage the processes & tools for Projects Resource forecast/Utilization, Competency plan, Grade Mix across Delivery units within the managed Business unit. (Both Onsite & Offshore).• Forecast requirements and prepared annual budget to define Super Gross Margin (SGM), Gross Margin (GM) & Contribution Margin (CM) for the financial year and repeated the activity for Quarterly • Tacked financials (USD 130 Mn) for US and Global Stakeholders by developing and strengthening the management systems and processes.• Perform Gap-Analysis based ITIL & standard industry frameworks across Service Delivery, Service Assurance & Billing.• Identify manage and report on all internal control deficiencies real-time and work with business Process Owners to facilitate the creation of action plans and remediation timetables to correct the deficiencies noted.• Develop and help maintain Power Apps, PowerBI dashboard as per the requirement and conduct meetings with COO level management & senior leaders in organization to capture Business pain points & key organization imperatives