Senior Executive – Business Excellence
Current
Bengaluru, Karnataka, India
- Manage the processes & tools for Projects Resource forecast/Utilization, Competency plan, Grade Mix across Delivery units within the managed Business unit. (Both Onsite & Offshore).
- Forecast requirements and prepared annual budget to define Super Gross Margin (SGM), Gross Margin (GM) & Contribution Margin (CM) for the financial year and repeated the activity for Quarterly
- Tacked financials (USD 130 Mn) for US and Global Stakeholders by developing and strengthening the management systems and processes.
- Perform Gap-Analysis based ITIL & standard industry frameworks across Service Delivery, Service Assurance & Billing.
- Identify manage and report on all internal control deficiencies real-time and work with business Process Owners to facilitate the creation of action plans and remediation timetables to correct the deficiencies noted.
- Develop and help maintain Power Apps, PowerBI dashboard as per the requirement and conduct meetings with COO level management & senior leaders in organization to capture Business pain points & key organization.