• Act as client’s first point of contact for general inquiries, work status updates, analysis and all other questions or appropriately escalate to account manager.• Managing and tracking inbound/outbound mail and responding to incoming client calls and emails. • Generating and sending invoices to customers for products or services provided, ensuring accuracy and completeness of information.• Receiving and recording payments from customers through various methods such as checks, electronic transfers, credit cards, or online payment platforms i.e., Nuvei. • Matching payments received with corresponding invoices or customer accounts to ensure all transactions are accounted for and resolving any discrepancies. • Following up with customers to ensure timely payment of outstanding invoices, sending payment reminders, and initiating collection procedures when necessary. • Monitoring customer accounts to identify overdue payments, aging receivables, or any potential issues that may impact cash flow. • Addressing customer inquiries, disputes, or discrepancies related to invoices, payments, or account balances, and working towards resolution.• Collaborating with other departments such as sales, customer service, or accounting to ensure smooth and efficient billing processes, resolve customer issues, and improve overall financial performance. • Maintaining proper documentation and filing systems for invoices, payment records, correspondence, and other relevant documents.

• Organizing teamwork schedules including monitoring team performance in line with their job responsibilities, ensuring maximum utilization of human resource.• Maintaining new hire paperwork, schedule and facilitate training for new employees of organization, to achieve maximum employee performance.• Receiving and facilitating work orders and preparing monthly billing for these work orders. • Engaging in site janitorial inspections and audit using specialized audit app, to enhance customer experience.

• Generated biweekly admin reports, meeting notes, important documents, ensuring proper maintenance of records.• Processed the invoices of office inventory ensuring prompt payments of outstanding bills.• Overseen office supplies, including restocking supplies, moving employees to new areas, setting up desks and equipment for new hires to maintain the office decorum.• Managed travel and calendar arrangements for training seminars, conferences, and other events, ensuring prompt scheduling while also keeping office records and databases.

• Managed travel and calendar arrangements for training seminars, conferences, and other events, ensuring prompt scheduling while also keeping office records and databases.• Greeted and welcomed guests in person and on phone; answer and direct inquiries to appointed department, setting up warm and friendly office environment.• Maintained logbooks, including sign-in/out logs, front desk expenditures, and calls received, assuring accurate maintenance of data.• Pick up and sort daily incoming correspondence and deliver sorted mail to addressees.• Maintained executive managers’ calendars by planning and scheduling conferences, teleconferences, and travel, ensuring proper scheduling.• Developed and utilized effective filing and retrieval systems and maintained office supplies by placing orders and evaluating new products.• Managed front office reception area by cleaning and organizing desk and visitor lobby to establish a warm customer experience.

Tele-Recruitment through online portals(Naukri.com, Shine.com)

Prepared daily sales reports & auditing of past 3years bills

Understanding of HR policies