This was a part time contract where I supportwd Thames with supply contract administration activities such as locking in energy contracts, terminations, live date checking, logging VAT forms with suppliers as well as general query management support.

This was an on going contract where I supported CAS with self assessment administration, new client on boarding, PAYE and VAT registration, as well as general query management support and office admin.

I took a career break to create my beautiful family. I now have a daughter and son and I am very happy with that, two is definitely enough!!

Key Responsibilities• Ongoing management and development of the sales support team including managing and mentoring 14 back office staff across two international offices • Management of the partner channel with a portfolio of 67 partners• Involvement in project management for creation of new systems, processes and services • Working with managers and directors to improve efficiency in the company• Working with energy suppliers and other key external stakeholders to build stronger relationships for the company• Creation and verification of the monthly management information used by the board• Recruitment, appraisals and staff training• Preparing and presenting presentations at quarterly meetings to senior management and company directors, and monthly meetings with sales force to push key areas of development• Working with Pan European clients to ensure client expectations are met through effective customer service deliveryAchievements whilst at alfaenergy• Implemented KPI appraisal model of performance including bonus scheme and guidelines• Creation of customer service teams and associated processes, increasing the average live rate from 87% to 96% positively influencing cash flow.• Successfully completing dale Carnegie 'Leadership Training for Managers’• Designed, developed and launched numerous external communication tools to improve the customer experience; in conjunction with the marketing department

Key Responsibilities• liaising with the business development managers for day to day activities• processing all sales completed by sales team and entering on database• working closely with sales team to assist with query resolution and administrative tasks• training of new members into the support team• Production of month end sales figures for management• setting up processes for sales support function

• Dealing with all finance related issues from company contractors, clients and tenants and resolving them in a professional manner.• Dealing with all complaints in the correct manner and making certain that the client is not left unsatisfied.• Ensuring all accounts are managed correctly and payments are sent out on time• Dealing with courts and legal companies to proceed with debtors.• Taking payments and setting up payments to be made by BACs to our clients ensuring invoices and statements are sent out on time.• Maintaining the IT systems ensuring integrity and setting up an online back-up process.• Training new staff • Presenting fortnightly KPI’s