Arti Harchekar Email & Phone Number

Dallas, Tx, Us

San Francisco, California, United States

Strong project management skills for overseeing the on-boarding, training and technical customer success process with proven experience conducting and scaling training sessions and webinars; and, by collaborating with crossfunctional teams to ensure a seamless customer journey.Managing the health and satisfaction of 78+ Remix Transit, Scheduling and Streets Customers (ARR $5.1m) by developing measurable work plans to promote adoption, retention and expansion; continually teaching, advising, and challenging customers to ensure their success through kick-off meetings,check-ins, project based 1:1’s, and executive reviews; and, collaborating within Success to improve the customer experience & life cycle process, diversify usage, create customer facing resources, and mentor new CSMs.Partner with: Renewals and Sales to develop strategies to mitigate risk and hit renewal, expansion, as well as up-sell targets; Product to surface customer requests and help translate customer feedback into product requirements; and, Marketing to develop customer stories for media opportunities.Accomplishments: Enterprise book with an ARR of $100k-$600k, annual budget of $2b-$19b, and employee range of 2k-30k; Streets implementation lead and product liaison; Launch and manage learning hub and ticketed support.

Berkeley, Ca

Led urban design and architecture projects by working collab­oratively with cross-functional teams through logical, solu­tions-oriented processes; leading requirements gathering ses­sions; and, delivering client presentations and work products.Managed a variety of complex project types from designs of individual buildings ($60k) to downtown master plans (dwtn pop. ~21 k; oa. pop. ~420k; oa. bdg. $1.9m; int. bdg. $200k) be­ginning with initial scope, schedule, and budget development through project delivery, to provide timely and profitable re­sults helping to achieve a goal annual revenue of $2m. Collectively led strategic and operational initiatives to sup­port employee growth of 40% by serving as a liaison between business and technical teams to drive effective solutions; ac­quiring new projects and additional services; establishing and maintaining client and team relations; directing internal proj­ect teams of 1-6 designers; designing Excel reports identifying risks, process gaps and requirements to drive better client ex­perience; and. mentoring junior designers.

Oakland, California

Responsible for creating and nurturing the Urban Design service area to strengthen the relationship of transportation, land use and the built environment; supporting efforts to build and develop client/government and agency partnerships within this new market; and, supporting the development of new business within the California region as well as nationally (~$550k, 2019 sales).Drive and support iteration on project design alternatives based on feedback from stakeholders by leading and mentoring 1-8 designers as well as larger groups of staff (~20). Report to Design Principal and Board of Directors due to service area interest.

Dallas, Texas

Mesquite, Texas

Master Of Architecture (M.Arch.), Urban Design

Bachelor Of Arts (B.A.), Urban Studies/Affairs

Activities and Societies: Women's Varsity Women's Rowing Program - Coxswain Delta Phi Omega Sorority, Inc. Girl Scouts of America