Call Center Representative
CurrentProspected and engaged potential customers through phone, and email successfully generating new business opportunities.· Developed in-depth product knowledge to effectively communicate benefits and address customer needs.· Built and maintained strong customer relationships, providing personalized solutions and resolving inquiries.· Identified and pursued upsell and cross-sell opportunities, contributing to revenue growth.· Maintained accurate sales records and customer interactions using CRM software.· Monitored industry trends and competitor activities to strategically position products and services.· Collaborated with internal teams to ensure a seamless customer experience and address cross-functional needs.