Carl Johnson

Carl Johnson Email and Phone Number

Technical Support Specialist @ ECW Computers - Cloud and Security Solutions
Carl Johnson's Location
Boynton Beach, Florida, United States, United States
Carl Johnson's Contact Details

Carl Johnson personal email

n/a
About Carl Johnson

Senior level IT professional with over 20 years experience providing world class desktop support to large corporate IT departments as well as to small/medium sized businesses in mission critical industries (banking, medical), including extensive ‘white glove’ executive VIP support. Expertise includes installing, configuring and providing tier 2/3 complex troubleshooting for Office 365 Suite, Skype for Business, Microsoft Edge, Internet Explorer, Adobe Creative Suite, Cisco AnyConnect (VPN), Palo Alto Global Protect (VPN), Teams, OneDrive for Business, Zoom, Sharepoint, SAP, Slack, Boxer, Webex and many others on both Microsoft Windows and Apple Mac hardware platforms. Mobile device management (MDM) expertise includes iPhones, iPads, iOS, and Android devices using VMWare Workspace One and Blackberry UEM MDM consoles, as well as some hardware support for iOS devices (iPhone: battery, system board, charging port, GPS antenna replacement).Service Desk/ticketing: Service Now (SNOW), Solar Winds, AutoTask. RMM: Solar Winds, Kaseya. Remote support: Skype, Zoom, TeamViewer, LogMeIn Rescue+. Server: SCCM support, Active Directory (AD) Administration, Azure Active Directory (AAD), RSA SecureID (2FA), Okta (2FA), On-prem Exchange, Exchange Online, VMWare Workspace One (mobile device management), Samba, SSO, GPO (Group Policy administration), Smart Card support.

Carl Johnson's Current Company Details
ECW Computers - Cloud and Security Solutions

Ecw Computers - Cloud And Security Solutions

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Technical Support Specialist
Carl Johnson Work Experience Details
  • Ecw Computers - Cloud And Security Solutions
    Technical Support Specialist Ii
    Ecw Computers - Cloud And Security Solutions May 2023 - Present
    Deerfield Beach, Florida, Us
    ECW Computers is a privately owned and operated MSP (managed service provider) serving clients across the nation and internationally. Headquartered in Deerfield Beach, FL, we specialize in providing unique, specially-tailored IT support solutions for growth-focused organizations and corporations across the country.
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  • Bae Systems
    Field Service Technician Iii
    Bae Systems Sep 2020 - Feb 2023
    London, Gb
    Handles special IT projects such as security vulnerability/EOL equipment refreshes, tier 2 help desk overflow support, asset management, imaging and deployments for new hires; provides both on-site and remote support for executive/VIPs, scientists and engineers located in 4 facilities (MA and NH)... as well as overseeing day-to-day operations.
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  • Kivu Consulting
    Pc Tech / Cyber Breach Remediation Specialist
    Kivu Consulting Jun 2020 - Jun 2020
    Berkeley, California, Us
    Emergency short term contract (2 weeks straight, 10+ hrs/day); member of a team of 4 specialists called in with 1 day's notice to urgently remediate a critical cyber breach for a mid-sized, international corporation, its headquarters located on the Cape. The company was Apple based, remediation implemented on LINUX/UNIX/Mac OS based products, laptops and servers (including forensic log collection) with Active Directory reconfigurations on the server side. Worked closely with on-site senior IT staff to plan and implement the accelerated remediation strategy, then worked methodically with hundreds of local and remote users implementing fixes on every network device, including password resets with an enhanced policy, the addition of 2FA, and user training/education.
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  • Dell Emc
    Senior Analyst - It Technical Analysis
    Dell Emc Sep 2019 - May 2020
    Round Rock, Texas, Us
    Handled special IT Projects such as Active Directory and Exchange online migrations, security vulnerability/EOL hardware refreshes as well as periodic tier 2 service desk surge/overflow and day to day end user support (including executive/VIP white glove situations) for local and remote users in the Northeast region.
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  • Bna It Services, Llc
    Msp Desktop Support Specialist
    Bna It Services, Llc Jun 2017 - Jun 2018
    Reporting directly to the owner, I provide high-level technical support and world-class customer service to legacy and new clients alike. With over 30 years experience in IT and tech support, my strengths and job responsibilities include overseeing all clients' systems using our advanced remote monitoring software, providing comprehensive preventative maintenance, providing on-site support when necessary. Particular strengths in troubleshooting and complex problem resolution. Besides supporting Windows Servers (2003 - 2012 R2)/Desktops/Laptops, mobile devices and a heterogeneous mix of peripherals, networked devices, and firewalls.Other responsibilities: Trend analysis: taking a bigger look at call ticket and RMM data, and innovating creative solutions that save time, resources and as a result, increase overall ROI. Responsible for marketing, advertising, promotion, including social media platforms, website updates and SEO optimization.
  • Compugods
    It Consultant/Owner
    Compugods Apr 2000 - Feb 2017
    Provided Break/fix support, on-site and remote managed services and IT Consultation/business process automation to small and medium sized businesses in Massachusetts/RI/CT.
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  • Stratus Computer, Inc
    Senior Systems Administrator
    Stratus Computer, Inc Jun 1986 - Sep 1999
    Provided tier II/III technical support and complex problem resolution for executives and end users in the Engineering and Customer Service departments; provided senior level system administration for 10 Engineering R&D Labs, mission critical support for a heterogeneous mix of Windows desktop workstations, Stratus VOS fault-tolerant mainframes, UNIX, Sun Microsystems, and NeXT workstations, in facilities of 500+ employees.

Carl Johnson Skills

Graphic Design Web Design Advertising Photoshop Management Illustrator Sales Sales Management Ppc Social Media Photography It Operations Windows Xp Windows 7 Desktop Administration Desktop Application Support System Administration Operating Systems Customer Service Technical Support Virus Removal Seo Microsoft Word Social Media Marketing Social Networking Marketing Online Marketing Microsoft Office

Carl Johnson Education Details

  • University Of Massachusetts Lowell
    University Of Massachusetts Lowell
    Computer Science
  • Central New England
    Central New England
    Computer Engineering
  • Worcester Art Museum School
    Worcester Art Museum School
    Graphic Design

Frequently Asked Questions about Carl Johnson

What company does Carl Johnson work for?

Carl Johnson works for Ecw Computers - Cloud And Security Solutions

What is Carl Johnson's role at the current company?

Carl Johnson's current role is Technical Support Specialist.

What is Carl Johnson's email address?

Carl Johnson's email address is ca****@****ems.com

What schools did Carl Johnson attend?

Carl Johnson attended University Of Massachusetts Lowell, Central New England, Worcester Art Museum School.

What skills is Carl Johnson known for?

Carl Johnson has skills like Graphic Design, Web Design, Advertising, Photoshop, Management, Illustrator, Sales, Sales Management, Ppc, Social Media, Photography, It Operations.

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