Artis Velicko Email & Phone Number

London, Gb

London, England, United Kingdom

London, England, United Kingdom

• Drove ecommerce sales for building materials by managing day to day operations and sales expectations• Maintained and developed existing and new customers through planned individual support• Kept abreast with new products, features, and accessories available and explained their benefits to customers• Monitored key sales and web site metrics to increase site and advertising performance• Resolved customer issues and escalations while maintaining a positive and professional attitude to ensure customer retention

London, England, United Kingdom

• Scheduled and met with prospective customers to educate them on cosmetics product and service offerings• Helped customers select products that best fit their personal needs• Ensured visually appealing and effective displays for the products• Maintained referral relationships to expand business growth

Prague, Czech Republic

• Enlightened customers on features and benefits of products as well as respond to questions that reduced dissatisfaction• Increased customer profitability by utilizing cross-selling and up-selling techniques

New York, United States

• Expanded new business location in America, looked for people, demonstrated my products• Collected and critically analyzed market competition intelligence• Recruit, coach, train and develop several teams of new sales associates and sales representatives to consistently meet and also exceed monthly sales objectives

London, United Kingdom

• Recruited, trained, coached and mentored new sales associates• Managed daily sales and business development processes to increase existing revenue and enhance customer satisfaction• Analysed groups to determine sales quotas and led initiatives to ensure sales staff met and exceeded goals• Identified sales best practices and implemented process improvements

London, United Kingdom

• Deliver prepared sales talks to explain features and benefits of products, and answered questions from customers• Built and cultivated long-term quality relationships with clients by addressing their needs, overcoming objections, and providing superior service to ensure utmost satisfaction.• Increased customer profitability by utilizing cross-selling and upselling techniques

London, United Kingdom

• Guided clients in understanding and capitalizing on foreign currency markets by providing ongoing communication on exchange rates and insights into the global market• Managed the distribution of funds across other branches in an accurate and timely manner

Knightsbridge

• Educated customers and answered questions related to the company’s products and services• Established long-term customer relationships through prompt and courteous service• Maintained knowledge of current sales and promotions, policies regarding payments and exchanges and security practices

2- 24 Kensington High Street London W8 4Pt

• Processed all reservation requests, changes, and cancellations received by phone• Identified guest reservation needs and determine appropriate room type• Answered questions about property facilities/services and room accommodations• Provided excellent customer service and employed appropriate sales techniques to maximize revenue• Inputted and accessed data in reservation system• Followed proper escalation procedures when addressing guest concerns

1A Lexham Gardens, Kensington, London W8 5Jj

• Managed the full reservation process, completing all aspects including faxing and documentation control as well as overseeing disputes and processing refunds• Significantly enhanced sales through the successful drive of promotions, working closely with clients to ensure their objectives were met and overseeing any complaints effectively • Completed all administrative processes in an accurate and timely manner, this involved the use of Opera PMS version 5.0, Fidelio and Brilliant• Ensured all additional activities were effectively managed including the conversion of group requests and meeting rooms

16 London St, London W2 1Hl

• Performed a variety of services including registering arriving guests, assigning rooms and checking out guests• Responded to guest inquiries about hotel services, checkout times, the local community and other matters of public interest• Interfaced routinely with members of housekeeping and maintenance staffs• Maintained a professional appearance and attitude as the first line of positive customer service• Resolved guest concerns or complaints in a timely, courteous and professional manner

Academic, Financial Trading, Level 5 Diploma In Applied Financial Trading

Activities and Societies: Bootcamp, Webinars, Tests, ExamsTechnical analysis Trading psychology Risk management Strategic Hedging Trade.

Bachelor'S Degree, Computer Design

Activities and Societies: ScenographyMicrosoft Office 2012 (Word, Excel, Power Point) Adobe CS5 (Illustrator, Photoshop, Premiere) Corel.

Professional 5-Star Hotel Receptionist, Hospitality Administration/Management, Professional

Opera PMS Hotel Software