Art Ortiz

Art Ortiz Email and Phone Number

Business Analyst - Repay Clearing and Settlement @ REPAY - Realtime Electronic Payments
Art Ortiz's Location
Rock Island County, Illinois, United States, United States
Art Ortiz's Contact Details

Art Ortiz personal email

n/a
About Art Ortiz

As a dedicated professional, throughout my career, I have been eager to grab exciting opportunities and have built a track record in designing and implementing IT systems. Moreover, it is my passion to share my knowledge, expertise, and insight on technical consulting and solutions integration. I add value and contribute to the success of the organizations by collaborating with all stakeholders to identify business needs and deliver impactful solutions that improve efficiency and optimize operations. On the flip side, my communication skills are acknowledged as I share my thoughts/ideas with integrity, work ethic, and analytical skills. I am passionate to adjust to changing situations and ensure competitive advantage in a fast and highly regulated environment by driving database server tuning, application tuning, maintaining documentation, capacity planning, and database security. Among my many talents, the expertise that enables me to ensure outstanding productivity and performance are project management and organizational skills as well as excellent communication and interpersonal skills.By applying attention to detail and analytical skills, I have a remarkable capability to maintain confidentiality within the work environment. I am a trusted professional who prioritizes needs with speedy responses to clients and business concerns through leading cross-functional teams to implement large-scale, complex systems. My reputation as a goal-oriented champion with in-depth knowledge of problem-solving, troubleshooting, diagnosing, and finding solutions is demonstrated in my resume. Notable highlights of my experience include:• Achieved 100% success rate to implement projects within budget and on time. • Troubleshot and resolved defects by partnering with the product management team. • Setup/maintained Hosted Payment Page and Electronic Bill Presentment Page instances to manage electronic transactions. • Supported sales team in assessing potential application of company products to meet customer needs. I love to connect with people from all walks of life, so please don’t hesitate to send me a message.

Art Ortiz's Current Company Details
REPAY - Realtime Electronic Payments

Repay - Realtime Electronic Payments

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Business Analyst - Repay Clearing and Settlement
Art Ortiz Work Experience Details
  • Repay - Realtime Electronic Payments
    Rcs Business Analyst
    Repay - Realtime Electronic Payments Aug 2022 - Present
    As a Business Analyst, I specialize in facilitating implementations of the RCS (Repay Clearing and Settlement) backend platform by gathering and analyzing stakeholder requirements. I work closely with cross-functional teams to ensure that requirements are met and that the project is completed successfully. My experience includes serving as a primary liaison between stakeholders, developers, risk, and finance teams, and providing product and technical expertise throughout the sales cycle. Additionally, I have a proven track record of managing complex projects and delivering impactful solutions.
  • Repay - Realtime Electronic Payments
    Senior Implementation Engineer
    Repay - Realtime Electronic Payments May 2022 - Aug 2022
    Bettendorf, Iowa, United States
    Technical point of contact for top-level clients for clearing and settlement.Prepare and maintain all technical and business documents and collaborate with clients and IT department to provide support to all technical issues.Collaborate with the development team to design new programs for all client implementation activities and manage all communication with the various departments to resolve all issues and assist implementation analyst to manage all production data and merchant onboarding.
  • Repay - Realtime Electronic Payments
    Implementation Engineer
    Repay - Realtime Electronic Payments Sep 2015 - Aug 2022
    East Moline, Il
    I diligently lead client API integration projects, including engaging with clients and demonstrating the functionality of multiple APIs (REST and SOAP). It's worth mentioning that I play a key role in authoring technical communications. Also, I act as a point of contact for service and provide support to existing API users. Further, I manage SFTP administration requests to ensure accurate interactive and automated file transfers.• Provided product and technical expertise through the sales cycle and pre/post-sales.• Contributed to streamlining and optimizing processes after acquisition.• Spearheaded data manipulation using Excel and Microsoft Power Automate.• Collaborated in BIN conversion process via API merchant onboarding.
  • Repay - Realtime Electronic Payments
    Information Technology Technical Liaison
    Repay - Realtime Electronic Payments Sep 2015 - Sep 2019
    Bettendorf, Iowa, United States
    in this role, I managed Office 365 training/administration, Active Directory administration, while onboarding users and setting permissions. Moreover, I supported PCI DSS compliance audits as well as PCI DSS compliant network administration. I analyzed all IT functions and recommended appropriate action plans. Additionally, I led VCenter administration; building, backing up, and migrating virtual machines.• Provided exceptional desktop support for office in a Windows Environment.• Preserved assets through disaster recovery plans and completed projects by coordinating resources.• Advanced in progressive roles for leading initiatives and taking ownership of new tasks.• Delivered internal training for various applications, new procedures, and new equipment.
  • At&T
    Service Rep
    At&T Apr 2004 - Aug 2012
    Based on my credible exposure to the industry, I managed all aspects of AT&T product line customer service, and sales. I efficiently functioned as a final point of escalation to ensure customer satisfaction, while acting as a subject matter expert to provide training on new products, systems, and processes implementation.• Handpicked to regularly backfill as Level III Sales Manager meeting all goals and metrics.• Evaluated and developed customer service team for refined performance and improved efficiency in operations.• Won t5OO award for achieving top 5% balanced sales and exceeding service performance.
  • Isle Of Capri Casinos (Acquired By Eldorado Resorts, Inc.)
    Slot Technician
    Isle Of Capri Casinos (Acquired By Eldorado Resorts, Inc.) Jan 2002 - Apr 2004
    Bettendorf, Iowa, United States
    Supervised and coordinated activities of slot department workers to provide service to patrons. Handled and settled complaints of players. Verified and paid off jackpots. Reset slot machines after payoffs. Make repairs or adjustments to slot machines or recommend removal of slot machines for repair. Reported hazards and enforced safety rules. Enforced Iowa Racing and Gaming Commission compliance.
  • New Horizons Computer Learning Centers
    Technical Instructor
    New Horizons Computer Learning Centers 1999 - 2002
    Bettendorf, Iowa, United States
    Conducted training sessions covering specified areas, as assigned by Training Manager and/or General Manager. Set up computers at onsite training locations. Coordinated training schedule with the training demands of the client and Center. Developed teaching aids such as demonstration models, multimedia visual aids, computer tutorials, and reference works. Evaluated trainees to measure progress and to evaluate effectiveness of training. Troubleshoot hardware and software as needed.

Art Ortiz Skills

Leadership Postman Api Account Management Sales Client Focused Microsoft Azure Troubleshooting Customer Satisfaction Telecommunications Rest Apis Team Leadership Financial Services Soap Api Microsoft Office Xml Fintech Microsoft Excel Multitasking Time Management Customer Service Electronic Payment Processing Sql Management Api Testing

Art Ortiz Education Details

Frequently Asked Questions about Art Ortiz

What company does Art Ortiz work for?

Art Ortiz works for Repay - Realtime Electronic Payments

What is Art Ortiz's role at the current company?

Art Ortiz's current role is Business Analyst - Repay Clearing and Settlement.

What is Art Ortiz's email address?

Art Ortiz's email address is ao****@****pay.com

What schools did Art Ortiz attend?

Art Ortiz attended Black Hawk College.

What skills is Art Ortiz known for?

Art Ortiz has skills like Leadership, Postman Api, Account Management, Sales, Client Focused, Microsoft Azure, Troubleshooting, Customer Satisfaction, Telecommunications, Rest Apis, Team Leadership, Financial Services.

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