Arthur Melody

Arthur Melody Email and Phone Number

Director of Operations, Paragon Honda / Acura @
Arthur Melody's Location
New York City Metropolitan Area, United States, United States
Arthur Melody's Contact Details
About Arthur Melody

I am a Business Professional with vast Operations and Customer Care experience with an emphasis on vendor and project management. I am a team leader that employs multi-disciplinary and cross functional proficiencies in Management, Customer Care, Operations, and Fulfillment. I am highly effective in building teams and partnerships while fostering an environment of continuous improvement. I cultivate a spirit of motivation, a commitment to success and a high regard to details and quality.Key Skills: • Drive for results with a passion to create the best internal and external Customer Experience. • Proven Project Management skills with a passion for process improvement• Balance of strategic thinking with practical operating and implementation skills• Accomplished in Vendor / Partner Management and Contract Negotiation & Compliance• Ability to analyze, creatively solve problems and operate in multi-task environment• Strong leader, mentor and manager across varying levels of resources• Proficient in budgeting, forecasting, cost reduction and avoidance Personal Characteristics:• High energy individual who inspires excitement around shared goals and values• Proactively explores and engages in opportunities to add value • Direct, decisive and collaborative leader that excels at building an atmosphere of trust

Arthur Melody's Current Company Details
Paragon Honda / Acura

Paragon Honda / Acura

Director of Operations, Paragon Honda / Acura
Arthur Melody Work Experience Details
  • Paragon Honda / Acura
    Director Of Operations
    Paragon Honda / Acura Jun 2015 - Present
  • Reader'S Digest
    Vice President, Consumer Marketing Operations, North America
    Reader'S Digest Jun 2012 - 2014
    New York, New York, Us
    Responsible and accountable for the Customer Experience and Marketing Operations for Reader’s Digest, North America. Manage and build the relationship between our Fulfillment partner (CDS-Global) and Reader’s Digest. Serve as the Customer Care / Marketing Operations champion for North America and interface with management and colleagues regularly in the US and Canada. Manage an internal team of 17 in various locations.Accountable for the strategy and successful execution of the Marketing Operations / Customer Care processes for all RD Magazine (print and digital) and Products business lines. Ensure all Marketing campaigns run effectively, efficiently and on time. Review new promotion tests to ensure operational feasibility. Direct and coordinate Marketing strategies by systematically evaluating viable options, solving problems, and providing direction to internal and external partners. Serve as liaison between external and internal partners. Manage the development, communication, training and customer policies and procedures that support all Marketing programs. Support e-commerce initiatives and drive improvements in customer satisfaction that reflect the key business priorities. Oversee a departmental budget of ~$17.0MM and manage related functions of workload planning, forecasting, reporting and trend analysis of >17mm customer contacts and a ~15.7mm customer base. Enhance the Customer Experience to strengthen the brand loyalty and lifetime value of our customers. Responsible for the upsell program with annual gross revenue stream of $600M. Oversee partners handling customer telephone calls (~1.2MM calls annually) and mail (~16MM pieces annually) to ensure that all quality, policy and service-level requirements are met or exceeded. Manage all activities related to the procurement and management of Fulfillment partners in North America, including selection, evaluation, contract, price negotiation, service standards and unit cost performance.
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  • Reader'S Digest
    Fulfillment Director
    Reader'S Digest Aug 2005 - May 2012
    New York, New York, Us
    Magazine Circulation
    View
  • Reader'S Digest
    Associate Director Of Fulfillment
    Reader'S Digest Aug 1999 - Jul 2005
    New York, New York, Us
    Circulation Marketing
    View
  • Reader'S Digest
    Group Marketing Operations Manager
    Reader'S Digest Sep 1997 - Jul 1999
    New York, New York, Us
    Circulation Marketing
    View
  • Reader'S Digest
    Project Manager
    Reader'S Digest Jan 1991 - Aug 1997
    New York, New York, Us
    Name Selection Services
    View

Arthur Melody Skills

Direct Marketing Direct Mail Database Marketing Publishing Email Marketing Marketing Strategy Customer Acquisition Magazines E Commerce Vendor Management Multi Channel Marketing Integrated Marketing Strategy Project Management Operations Management Content Strategy Digital Marketing Digital Printing Customer Service Product Management Digital Strategy Analytics Online Advertising Account Management Online Marketing Digital Media Project Planning Operational Excellence Customer Experience Magazine Management Campaign Management Content Development Fulfillment Management Product Marketing Content Management Online Publishing Lead Generation Strategic Partnerships Publications B2b Social Marketing Fulfillment Print Management Catalogs Books Fulfilment Interactive Marketing P&l Management Consumer Marketing Partnership Marketing Digital

Arthur Melody Education Details

  • Western Connecticut State University
    Western Connecticut State University

Frequently Asked Questions about Arthur Melody

What company does Arthur Melody work for?

Arthur Melody works for Paragon Honda / Acura

What is Arthur Melody's role at the current company?

Arthur Melody's current role is Director of Operations, Paragon Honda / Acura.

What is Arthur Melody's email address?

Arthur Melody's email address is am****@****nda.com

What is Arthur Melody's direct phone number?

Arthur Melody's direct phone number is +184559*****

What schools did Arthur Melody attend?

Arthur Melody attended Western Connecticut State University.

What are some of Arthur Melody's interests?

Arthur Melody has interest in Animal Welfare.

What skills is Arthur Melody known for?

Arthur Melody has skills like Direct Marketing, Direct Mail, Database Marketing, Publishing, Email Marketing, Marketing Strategy, Customer Acquisition, Magazines, E Commerce, Vendor Management, Multi Channel Marketing, Integrated Marketing.

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