As a Support and Maintenance Manager at Ogilvy Australia, I lead a team of technical support staff who provide email, web-based, and phone support to customers, as well as coordinate the deployment and quality assurance of support and maintenance projects. I have over six years of experience in software testing and quality assurance, working with various tools and platforms such as Jira, Confluence, Lighthouse, ZAP, JMeter, Flood.io, Blazemeter, BrowserStack, and various CMS.I am passionate about delivering high-quality products and services to our clients, and ensuring that their issues are resolved promptly and satisfactorily. I have a strong background in communication and media studies, which helps me to communicate effectively and persuasively with both internal and external stakeholders. I am also a certified project manager, having completed courses on agile project management, people management, and employee engagement. I am always eager to learn new skills and technologies and to share my knowledge and expertise with my team and colleagues.
