Working with another emerging brand in NYC which is #seriouslywholesome food

We are a proud Franchisee of Popeyes, Bubbakoos Burritos, The Halal Guys and our very own concept Zac's Burgers

I was recruited during the concept’s infancy to analyze the business and then develop and implement foundational operational systems where none had previously existed. In just one-months’ time, I introduced controls, processes, training, and programs that are currently utilized by 90 franchise stores across 14 states. In this role, I directed all corporate operations comprised of our restaurants, commissary, distribution warehouse, push carts, and coffee carts in a 24/7 working environment while managing a corporate team of 25 Managers, seven Trainers, and 175 NYC-based employees. I helped conceptualized and applied a comprehensive training program, Operations Manual, cash controls, checklists, temperature logs, food/labor cost systems, mystery shopper program, and a quality control assessment to monitor food, service, and cleanliness. As a Corporate Director of Franchise Operations, I effectively collaborated and communicated with 14 franchise groups across the country and internationally . I work with all New Franchise Owners and New Markets in order to train everyone effectively to run our brand successfully. I also helped construct cost effective in-house programs for use by franchisees nationwide and clearly communicated each program’s value-added, purpose, and financial impact to garner franchisee buy-in. Furthermore, I helped develop systems for new store openings and now help oversee all new store opens in our company system by connecting all departments so nothing is missed in order for our franchisees to be successful.Key Accomplishments: • Increased 2017 YOY comp sales 25% by implementing corporate market delivery systems (DoorDash, Postmates) and introducing lucrative catering services• Identified and developed hourly Managers into GM’s with complete operational and financial acumen • Achieved a 96% food safety average across all corporate units

As Director of Operations, I provided strategic leadership to a 40-unit/$45+ million market with full responsibility for sales, marketing, labor, goal setting and achievement, customer experience, and culture development. Working closely with the franchisees, I learned how to best communicate and understand their unique needs and motivations.I led a team of six District Managers and guided expansion from 20 to 40 units in three years’ time. Fostering explosive growth, I opened four new markets and managed all new store openings, liaising with city governments to obtain licensing/permits, facility managers, general contractors, and vendors. Pre-opening, I led weekly calls to coordinate efforts between our Construction Manager, Marketing Manager, Training Manager, Human Resources Manager, and District Manager. I also scheduled and managed all pre-opening events, created budgets, established goals, directed recruitment efforts, and oversaw three weeks of new-employee training. Utilizing data from full P&L reports, I coached district- and unit management to performance and implemented and enforced operational practices supporting guest experience and food safety standards.Key Accomplishments:• Managed four DM’s consistently ranked in the Top 10 companywide (out of 50 DM’s) for ROI, mystery shopper scores, food quality, cleanliness, service, staff retention, and YOY sales increases• Consistently ranked in the Top 3 (out of eight DO’s nationwide) measuring all major KPI’s• Coached a DM to Director-level, 10 Managers to DM, and 16 hourly team members to GM

I successfully opened 20 new corporate and franchise restaurants nationwide as a Training GM.

I was promoted to District Manager, leading the five-restaurant/$25 million/500+ employee Colorado market and tasked with overseeing all aspects of restaurant operations including recruitment, management training, marketing, sales, and P&L management.

I served as General Manager at a high-performance $10+ million restaurant for this full service concept.