Mark Arts Email & Phone Number

Amsterdam, North Holland, Netherlands

Amstelveen, North Holland, Netherlands

I am the local pre-sales lead/solutions manager within Eviden (an ATOS company), part of the ServiceNow Practice for the Benelux and the Nordics.In my role, I will be responsible for pre-sales and building a strong pre-sales team, closely working with the sales team and architects. As pre-sales, I have 20+ years of experience being the key person between the sales-, development department, and the customer. Also, as senior sales engineer I am engaged in product-, processes- and… Show more I am the local pre-sales lead/solutions manager within Eviden (an ATOS company), part of the ServiceNow Practice for the Benelux and the Nordics.In my role, I will be responsible for pre-sales and building a strong pre-sales team, closely working with the sales team and architects. As pre-sales, I have 20+ years of experience being the key person between the sales-, development department, and the customer. Also, as senior sales engineer I am engaged in product-, processes- and technology development and innovation.I support managing the sales cycle in a technical way. I am focused on understanding the customers’ needs and pains and acting upon those. Evangelist of Artificial Intelligence for IT Operations (AIOps) and Observability. Thorough knowledge of Service Reliability Engineering (SRE), AIOps, Observability, DevOps, Agile, Continuous Improvement/Continues Delivery (CI/CD), Cloud, IT Operational Analytics (ITOA), Application Performance Management (APM), Monitoring, Business Service Management (BSM), IT Service Management (ITSM), Change and Configuration Management, ITIL and machine learning. Show less

Utrecht Area, Netherlands

• Senior Sales Engineer at scale-up. I support managing the sales cycle in a technical way. Focused on understanding the customer's needs and challenges and act upon those. Thorough knowledge of monitoring and managing complex environments, from on premise to cloud, from legacy to micro services. Both in a traditional- and a DevOps environment.• Contribute to the go-to-market strategy, the messaging and positioning of the current solution.• Execute workshops, webinars, analysts… Show more • Senior Sales Engineer at scale-up. I support managing the sales cycle in a technical way. Focused on understanding the customer's needs and challenges and act upon those. Thorough knowledge of monitoring and managing complex environments, from on premise to cloud, from legacy to micro services. Both in a traditional- and a DevOps environment.• Contribute to the go-to-market strategy, the messaging and positioning of the current solution.• Execute workshops, webinars, analysts briefings and on- and offline demos.• Work closely with the development team, to translate customers requests and use cases into added value, delivered by the solution. Involved in sprint reviews and refinement sessions.• Mentor younger colleagues.• Keywords: People, passion, collaboration, team work, trusted advisor, new-new technology. Show less

Amsterdam

• Senior technical sales that supports managing the sales cycle in a technical way. Focused on understanding the customer's needs and challenges and act upon those. Thorough knowledge of Business Service Management and Application Performance Management, with respect to pro actively managing your Business Applications, IT environment and end user experience.• Since 3 years Community of Practice Leader Europe APM/BSM. Responsible for content of the APM track at the European IBM Technical… Show more • Senior technical sales that supports managing the sales cycle in a technical way. Focused on understanding the customer's needs and challenges and act upon those. Thorough knowledge of Business Service Management and Application Performance Management, with respect to pro actively managing your Business Applications, IT environment and end user experience.• Since 3 years Community of Practice Leader Europe APM/BSM. Responsible for content of the APM track at the European IBM Technical Academy (for Technical Sales - and Software Services community).• Keywords: People, passion, collaboration, team work, trusted advisor. Show less

• Job roles involved presenting software and services solutions to customers as well as delivering consulting services. • Special interest in end user response time monitoring and web based applications and providing availability management solutions for business.

Eindhoven

• My primary job function was CIO and Human Resource Manager.• I have been one of the founders of URMusic.com, an Internet company (web shop and community) for musicians. I wrote the business plan that raised 180K euro of funding by Twinning. I also designed the web-application navigation architecture.• I have been responsible for the IT-strategy and technical implementation of the web application.

• My primary job function was shop-manager and sales/specialist in hi-tech musical equipment and studio recording.• I have been responsible for the daily operations at the shop.

Econometrics

Econometrics

Education record

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