Mark Arts Email and Phone Number
As Senior Solutions Consultant I have 20+ years of experience being the key person between the sales-, development department and the customer. Also, as Senior Solutions Consultant I am engaged in product-, processes- and technology development and innovation.I support managing the sales cycle in a technical way. Focused on understanding the customers’ needs and pains and act upon those. Evangelist of Artificial Intelligence for IT Operations (AIOps) and Observability. Thorough knowledge about Service Reliability Engineering (SRE), AIOps, Observability, DevOps, Agile, Continuous Improvement/Continues Delivery (CI/CD), Cloud, IT Operational Analytics (ITOA), Application Performance Management (APM), Monitoring, Business Service Management (BSM), IT Service Management (ITSM), Change and Configuration Management, ITIL and machine learning. I have lots of experience in presenting at webinars, seminars, and trade shows. The bigger the audience, the more comfortable I am.Keywords: Self-motivated, loyal, trusted advisor.
Virtualmetric
View- Website:
- virtualmetric.com
- Employees:
- 7
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Senior Solutions ConsultantVirtualmetric May 2024 - PresentAmsterdam, North Holland, Netherlands -
Local Pre-Sales LeadEviden Jul 2023 - May 2024Amstelveen, North Holland, NetherlandsI am the local pre-sales lead/solutions manager within Eviden (an ATOS company), part of the ServiceNow Practice for the Benelux and the Nordics.In my role, I will be responsible for pre-sales and building a strong pre-sales team, closely working with the sales team and architects. As pre-sales, I have 20+ years of experience being the key person between the sales-, development department, and the customer. Also, as senior sales engineer I am engaged in product-, processes- and… Show more I am the local pre-sales lead/solutions manager within Eviden (an ATOS company), part of the ServiceNow Practice for the Benelux and the Nordics.In my role, I will be responsible for pre-sales and building a strong pre-sales team, closely working with the sales team and architects. As pre-sales, I have 20+ years of experience being the key person between the sales-, development department, and the customer. Also, as senior sales engineer I am engaged in product-, processes- and technology development and innovation.I support managing the sales cycle in a technical way. I am focused on understanding the customers’ needs and pains and acting upon those. Evangelist of Artificial Intelligence for IT Operations (AIOps) and Observability. Thorough knowledge of Service Reliability Engineering (SRE), AIOps, Observability, DevOps, Agile, Continuous Improvement/Continues Delivery (CI/CD), Cloud, IT Operational Analytics (ITOA), Application Performance Management (APM), Monitoring, Business Service Management (BSM), IT Service Management (ITSM), Change and Configuration Management, ITIL and machine learning. Show less -
Senior Sales EngineerStackstate Jan 2017 - Jul 2023Utrecht Area, Netherlands• Senior Sales Engineer at scale-up. I support managing the sales cycle in a technical way. Focused on understanding the customer's needs and challenges and act upon those. Thorough knowledge of monitoring and managing complex environments, from on premise to cloud, from legacy to micro services. Both in a traditional- and a DevOps environment.• Contribute to the go-to-market strategy, the messaging and positioning of the current solution.• Execute workshops, webinars, analysts… Show more • Senior Sales Engineer at scale-up. I support managing the sales cycle in a technical way. Focused on understanding the customer's needs and challenges and act upon those. Thorough knowledge of monitoring and managing complex environments, from on premise to cloud, from legacy to micro services. Both in a traditional- and a DevOps environment.• Contribute to the go-to-market strategy, the messaging and positioning of the current solution.• Execute workshops, webinars, analysts briefings and on- and offline demos.• Work closely with the development team, to translate customers requests and use cases into added value, delivered by the solution. Involved in sprint reviews and refinement sessions.• Mentor younger colleagues.• Keywords: People, passion, collaboration, team work, trusted advisor, new-new technology. Show less -
Advisory It Specialist Tivoli SoftwareIbm Netherlands 2004 - Dec 2016Amsterdam• Senior technical sales that supports managing the sales cycle in a technical way. Focused on understanding the customer's needs and challenges and act upon those. Thorough knowledge of Business Service Management and Application Performance Management, with respect to pro actively managing your Business Applications, IT environment and end user experience.• Since 3 years Community of Practice Leader Europe APM/BSM. Responsible for content of the APM track at the European IBM Technical… Show more • Senior technical sales that supports managing the sales cycle in a technical way. Focused on understanding the customer's needs and challenges and act upon those. Thorough knowledge of Business Service Management and Application Performance Management, with respect to pro actively managing your Business Applications, IT environment and end user experience.• Since 3 years Community of Practice Leader Europe APM/BSM. Responsible for content of the APM track at the European IBM Technical Academy (for Technical Sales - and Software Services community).• Keywords: People, passion, collaboration, team work, trusted advisor. Show less -
It ConsultantCandle Service Ltd. Oct 2000 - Apr 2004• Job roles involved presenting software and services solutions to customers as well as delivering consulting services. • Special interest in end user response time monitoring and web based applications and providing availability management solutions for business. -
Chief Information OfficerUrmusic B.V. Dec 1999 - Oct 2000Eindhoven• My primary job function was CIO and Human Resource Manager.• I have been one of the founders of URMusic.com, an Internet company (web shop and community) for musicians. I wrote the business plan that raised 180K euro of funding by Twinning. I also designed the web-application navigation architecture.• I have been responsible for the IT-strategy and technical implementation of the web application.
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Shop ManagerMusica 1995 - 1999• My primary job function was shop-manager and sales/specialist in hi-tech musical equipment and studio recording.• I have been responsible for the daily operations at the shop.
Mark Arts Education Details
-
Econometrics -
Strabrecht College
Frequently Asked Questions about Mark Arts
What company does Mark Arts work for?
Mark Arts works for Virtualmetric
What is Mark Arts's role at the current company?
Mark Arts's current role is Senior Solution Consultant.
What schools did Mark Arts attend?
Mark Arts attended University Of Amsterdam, Strabrecht College.
Who are Mark Arts's colleagues?
Mark Arts's colleagues are Gökhan Duralı, Serhat Burak Altınsoy, Selman Uluc, Alexander Schaap, Erencan Topdemir, Alperen Karagüzel, Eren A..
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