Art Williamson Email & Phone Number

Crestview, Florida, United States

•Spearheaded network operations as the Lead Network Administrator, collaborating on Director-level responsibilities as required.•Enhanced corporate network security by deploying a local Palo Alto firewall.•Aligned the local hospital network's capacity with the corporate WAN initiative, ensuring seamless connectivity and scalability.•Implemented and configured Lansweeper, a local inventory system, to ensure compliance with network device tracking standards.•Installed and provided continuous support for Cisco network switches and access points in partnership with corporate Network Engineers•Lead successful server migrations, transitioning 95% of local servers from physical hardware to VMWare virtualization.

Crestview, Florida, United States

•Provided comprehensive support and management for Microsoft Servers spanning 12 years, encompassing Active Directory configuration.•Successfully deployed and configured SCCM to Healthcare servers•Performed Dell Avamar backup and retrieval of data.•Handled the installation and support of Fiber, Cat5e, and patch panels.•Executed Break/Fix/Configuration of 500+ desktops and laptops (Dell, HP).

Crestview, Florida, United States

•Improved workflows through the deployment of new Windows 7 systems and components.•Scheduled updates for Cisco system equipment and Windows server devices with minimal downtime.•Became the subject matter expert in Healthcare proprietary and 3rd party application knowledge and troubleshooting.•Managed AS400 user and printer configurations, including daily and monthly backups.•Maintained Microsoft Active Directory user and PC management.•Helped improve system performance by reviewing current processes and recommending improvements.•Determined software and hardware requirements to meet stated business goals.

Panama City, Florida, United States

•Coordinated installing Windows 7 systems, Cisco switches, and industrial Zebra printers at customer locations, including cabling, equipment, and devices.•Kept accurate records of all IT assets such as computers, monitors, printers, and peripherals.•Achieved maximum performance for users by guiding them through day-to-day use.•Ensured compliance with industry standards by adhering to best practices in data privacy and information security.•Performed regular maintenance on computer systems, including software updates, security patches, and virus scans.•Troubleshot and resolved network connectivity issues for individual users and departments.

Destin, Florida, United States

•Helped clients improve sales chances by recommending value-added improvements and attractive staging.•Obtained maximum sales prices with savvy sales and negotiation tactics.•Boosted sales by incorporating smart social media marketing and eye-catching photography.•Advocated for buyer or seller needs with tireless dedication to customer satisfaction.

Jacksonville, Florida, United States

•Analyze hardware issues and perform necessary hardware repairs daily.•Assisted with deployment and support of IP TV system at EverBank Field stadium, home to the Jacksonville Jaguars NFL team.•Contributed towards implementing and converting implementation and conversion of the Jacksonville Jaguars broadcast from analog to a high-definition digital broadcast room.•Configure, install and connect PBX lines via punch downs and tone generation.•Installation, termination, and repair of Cat 5e and Fiber cabling.•Implement and deploy a backup solution throughout an enterprise-level environment. •Ensure all desktop and server computers are protected by McAfee Enterprise virus software.•Support Windows 2003 Active Directory.

Little Rock, Arkansas, United States

•Monitored network and Server operations to identify performance, capacity, and utilization issues.•Coordinated evaluation, selection, and deployment of cybersecurity systems and services by following industry standards, regulatory requirements, and best practices.•Administered and maintained security software on end-user computing devices, monitoring malware alerts.•Provided ongoing technical support to ensure optimal performance of IT systems and user satisfaction.•Provided first-tier support services during times of high-volume demand or limited resources.•Conducted regular security audits to ensure compliance with industry regulations and guidelines.•Developed disaster recovery plans to minimize downtime in case of system failures or cyberattacks.•Troubleshot and resolved technical issues related to computer hardware, software, networks, and security.•Assisted in the budgeting process by providing cost estimates for hardware, software, licensing, and maintenance of contracts.

Little Rock, Arkansas, United States

•Supported transition from Novell 3.12 to Windows NT 3.51 and performed year 2000 analysis.•Contributed towards continuous improvement initiatives within the Technical Support team.•Consulted with staff to address and resolve complex computer hardware and software issues.•Performed routine maintenance on client systems remotely to prevent future problems.•Traveled to various worksites to troubleshoot, repair, and provide diagnostic support.•Maintained detailed documentation of customer interactions and resolutions in the ticketing system.•Guided calls using excellent communication skills and a decisive approach.•Kept up-to-date with industry trends, technologies, and best practices in technical support.

Little Rock, Arkansas, United States

•Learned, defined, and helped manage the Novell system.•Assisted supervisor and project leaders, improving operations performance with technical solutions.•Shadowed experienced professionals during their daily tasks to learn best practices.•Assisted in deploying software updates across multiple platforms.•Earned an “A” in the course and was asked to return for a second Internship semester.