Art Williamson Email & Phone Number

Crestview, Florida, United States

• Spearheaded network operations as the Lead Network Administrator, collaborating on Director-level responsibilities as required.
• Enhanced corporate network security by deploying a local Palo Alto firewall.
• Aligned the local hospital network's capacity with the corporate WAN initiative, ensuring seamless connectivity and scalability.
• Implemented and configured Lansweeper, a local inventory system, to ensure compliance with network device tracking standards.
• Installed and provided continuous support for Cisco network switches and access points in partnership with corporate Network Engineers
• Lead successful server migrations, transitioning 95% of local servers from physical hardware to VMWare virtualization.

Crestview, Florida, United States

• Provided comprehensive support and management for Microsoft Servers spanning 12 years, encompassing Active Directory configuration.
• Successfully deployed and configured SCCM to Healthcare servers
• Performed Dell Avamar backup and retrieval of data.
• Handled the installation and support of Fiber, Cat5e, and patch panels.
• Executed Break/Fix/Configuration of 500+ desktops and laptops (Dell, HP).

Crestview, Florida, United States

• Improved workflows through the deployment of new Windows 7 systems and components.
• Scheduled updates for Cisco system equipment and Windows server devices with minimal downtime.
• Became the subject matter expert in Healthcare proprietary and 3rd party application knowledge and troubleshooting.
• Managed AS400 user and printer configurations, including daily and monthly backups.
• Maintained Microsoft Active Directory user and PC management.
• Helped improve system performance by reviewing current processes and recommending improvements.

Panama City, Florida, United States

• Coordinated installing Windows 7 systems, Cisco switches, and industrial Zebra printers at customer locations, including cabling, equipment, and devices.
• Kept accurate records of all IT assets such as computers, monitors, printers, and peripherals.
• Achieved maximum performance for users by guiding them through day-to-day use.
• Ensured compliance with industry standards by adhering to best practices in data privacy and information security.
• Performed regular maintenance on computer systems, including software updates, security patches, and virus scans.
• Troubleshot and resolved network connectivity issues for individual users and departments.

Destin, Florida, United States

• Helped clients improve sales chances by recommending value-added improvements and attractive staging.
• Obtained maximum sales prices with savvy sales and negotiation tactics.
• Boosted sales by incorporating smart social media marketing and eye-catching photography.
• Advocated for buyer or seller needs with tireless dedication to customer satisfaction.

Jacksonville, Florida, United States

• Analyze hardware issues and perform necessary hardware repairs daily.
• Assisted with deployment and support of IP TV system at EverBank Field stadium, home to the Jacksonville Jaguars NFL team.
• Contributed towards implementing and converting implementation and conversion of the Jacksonville Jaguars broadcast from analog to a high-definition digital broadcast room.
• Configure, install and connect PBX lines via punch downs and tone generation.
• Installation, termination, and repair of Cat 5e and Fiber cabling.
• Implement and deploy a backup solution throughout an enterprise-level environment.

Little Rock, Arkansas, United States

• Monitored network and Server operations to identify performance, capacity, and utilization issues.
• Coordinated evaluation, selection, and deployment of cybersecurity systems and services by following industry standards, regulatory requirements, and best practices.
• Administered and maintained security software on end-user computing devices, monitoring malware alerts.
• Provided ongoing technical support to ensure optimal performance of IT systems and user satisfaction.
• Provided first-tier support services during times of high-volume demand or limited resources.
• Conducted regular security audits to ensure compliance with industry regulations and guidelines.

Little Rock, Arkansas, United States

• Supported transition from Novell 3.12 to Windows NT 3.51 and performed year 2000 analysis.
• Contributed towards continuous improvement initiatives within the Technical Support team.
• Consulted with staff to address and resolve complex computer hardware and software issues.
• Performed routine maintenance on client systems remotely to prevent future problems.
• Traveled to various worksites to troubleshoot, repair, and provide diagnostic support.
• Maintained detailed documentation of customer interactions and resolutions in the ticketing system.

Little Rock, Arkansas, United States

• Learned, defined, and helped manage the Novell system.
• Assisted supervisor and project leaders, improving operations performance with technical solutions.
• Shadowed experienced professionals during their daily tasks to learn best practices.
• Assisted in deploying software updates across multiple platforms.
• Earned an “A” in the course and was asked to return for a second Internship semester.