Art Thompson Email & Phone Number

Chicago, Il

Responsible for the administration of IT infrastructure including network services, Active Directory, Microsoft Exchange, Linux servers, databases, and security.Responsible for the administration of Oracle databases, data loading, patching, backup and recovery using RMAN, performance tuning, security, procedures and standards. Using SDLC practices, lead the requirements gathering, design, build, testing, launch and maintenance of an Event Activity Management System enabling users to manage workload, contracts, expenses, external staff, and program outcomes. Integrate this system with external staff on-boarding and payroll systems. Responsible for all export, transform and load (ETL) of marketing data from vendors to client reports. Establish and maintain a GoToAssist help desk and knowledge base where users can request assistance via a ticketing process. Address issues as they arise with a focus on customer service and process improvement.The structure and open culture of the company required me to interface daily and maintain positive relationships with co-workers and professionals on all levels. From top level executives and sales teams to business administration and external suppliers, I successfully served the needs of multiple stakeholders and added value to the company’s bottom line and business objectives.

Evanston

Oracle Database Certified Professional available for permanent or contract work.

Naperville Il

Renovated customers’ IT infrastructures into a more secure, stable and strategic business assets. Conducted system audits and executed projects with a budget oriented plan.Consulted with clients to overcome IT challenges that affect their business including CITRIX implementations, legacy file systems, hardware deployment and overall network design.

Deerfield, Il

Performed database upgrades, installations and maintenance of Clinical and Phamacovigilance databases. Ensured the performance of the system was acceptable and consistent for the end users, database objects were sized properly, server hardware optimally utilized, the database structures were documented, and disaster recovery fully functional and tested.Developed many system “usability” enhancements by working closely with internal and external staff. Innovated a time-saving data load system that consolidated laboratory data for clinical trials.Responsible for all user support and maintenance of databases including user accounts, product repositories, submission license information, reports, ad hoc queries and dictionary upgrades. Outsourcing this effort was bid to cost $400,000 per year.Led the software validation and data migration for the AERS system and coordinated the user acceptance testing performed by the Patient Safety team. The FDA audited this system and documentation and had “no observations” which is the ideal outcome.Instrumental in the expansion of the company from 50 to 350 employees. Developed efficient new hire process with Human Resources to ensure all company assets (laptop, blackberry, desk phone, RSA token, security badge, etc.) are prepared before a new hire starts. Worked with stakeholders and property management to ensure environmental space expanded with the company. Performed stress tests on network and systems to ensure these services were scaled with the company as well.Planned and supervised many IT infrastructure projects including Sharepoint implementation, Citrix implementation, Nortel to Shoretel phone system upgrade, five office expansions at the company headquarters, Dublin Ireland and Lebanon New Jersey Offices.

Skokie, Il

Responsible for the process invention, validation and implementation of major clinical research technologies using established software development life cycle methods to support International Research and Development.Led an international matrix team that validated and implemented mobile electronic diaries for clinical research. Collaborated with the business and vendor to develop the project plan requirements and timelines. These devices reduced the time required to meet endpoints and gave investigators 100% confidence in their patients’ diary data.Developed system enhancements using established SDLC methodologies to automate processes and improve the functionality of the clinical data management system.

Skokie, Il

Recruited and managed a team of 5 Oracle DBAs who created and maintained international clinical trial databases. Created using data modeling tool and data standards, these databases were part of an overall data warehouse used to report the safety and efficacy of study drugs to the FDA.Developed system enhancements using established SDLC methodologies to automate processes and improve the functionality of the clinical data management system.Created and managed Oracle databases for clinical trials in a UNIX environment using data modeling tools and data standards.Developed UNIX shell scripts to manage data files received from vendors.