I am passionate about leveraging technology to streamline processes, enhance security, and drive business growth.As a Technical Specialist, I have honed my skills in various areas including data integration, no-code, process automation, marketing automation, process optimization, business process design, process improvement, information security, and BPMN modelling.My key responsibilities encompassed AI Prompt Engineering, business analysis, process automation and optimization, and project management. I have been actively involved in the digitalization of tenders and have contributed to the development of the number 1 purchasing platform in Poland for tenders - opennexus.com, asystentos.pl, and przetargos.pl.My commitment to continuous self-improvement and my ability to analyze and optimize business processes have been instrumental in my role. I have also worked with AI technologies like ChatGPT, and have experience in mid-journey AI.I have been actively helping in defining the strategic goals of the company through OKR (Objectives and Key Results). I have been working closely with Product Owners, providing support in the projects they are handling. My role involves automating business processes using no-code/low-code technologies, which has significantly enhanced the efficiency and productivity of my team.As a testament to my dedication to security, I am the appointed representative for the ISO 27001/27017/27018 Management System as ISMS Manager. This role involves ensuring that our company's security measures are up to date and in line with international standards.In all my roles, I strive to leverage technology in the most effective way to streamline processes, enhance security, and drive business growth. I am passionate about learning new technologies and applying them to solve complex business problems.

I conduct classes on the use of IT systems in management and logistics:- Agile software development modeling- Information systems in logisticsI address subjects like: process automation, project management, and business analysis using AI.

As the owner of Artur Janecki Consulting, I am committed to intensively monitoring trends and innovations in the field of Artificial Intelligence (AI) and automation. 🤖 My role involves exploring a variety of automation tools and techniques that can increase the efficiency and effectiveness of companies. I regularly write guides and articles to help others understand these processes and technologies. 💻I am actively involved in the no-code and low-code community, sharing my knowledge about creating applications without traditional coding. 🚀 My goal is to showcase the wide range of possibilities offered by no-code and low-code platforms and tools. 🛠️In addition, I focus on studying the ecosystems of tech giants like Google and Apple. I analyse their new products and services to keep up with the latest solutions and trends in the industry. Part of my work also involves exploring topics related to Agile/Scrum methodologies, which are crucial for effective project management in today's world.I strive to actively create and develop materials about Artificial Intelligence (AI). This is an area that is constantly evolving and has a huge impact on the future of technology, so I aim to be at the forefront of these changes and share my knowledge with others.

From November 2019 to June 2021, I held the position of Product Owner and Business Analyst at ITTI Sp. z o.o., working on projects for the European Space Agency (ESA) 🚀.My tasks primarily involved requirement analysis with both internal and external stakeholders, including those from whole Europe 🌍. This was crucial for understanding the needs and expectations of all parties, allowing me to effectively transform these requirements into clear and coherent use cases and project documentation 📝.As a Product Owner, I was responsible for setting priorities, estimating time and resources, planning work schedules, and defining goals 🎯. This allowed for efficient work organization and effective team management.Working in accordance with the SCRUM methodology, I managed the product backlog, which enabled systematic and effective task execution 🔄. As part of my role, I was responsible for effective communication within the team and with stakeholders, which was key to maintaining clarity, consistency, and efficiency in project execution 📞.I also participated in the testing, verification, and acceptance process of the product 🧪. This allowed me to directly influence the quality of the final product and ensure that it met all set objectives and satisfied stakeholder expectations.

From 2015 to 2019, I held the position of Business Analyst and Product Owner at Open Nexus Sp. z o.o., where my main area of activity was the platformazakupowa.pl platform. My tasks primarily involved the analysis of internal and external stakeholder requirements. I transformed these requirements into clear use cases and created understandable and consistent project documentation. 📑🎯Part of my role also involved setting priorities, estimating time and resources, creating a work schedule, and defining project goals. I managed the product backlog according to the SCRUM methodology, which required not only organizational skills from me, but also effective communication within the team and with stakeholders. 🕒📊💡I took an active part in the testing, verification, and acceptance process of the product. My tasks also included analyzing market trends in the B2B and B2G sectors and monitoring the success indicators of the application. 📈🔍📲As additional duties as a Product Owner, I built relationships with B2B and B2G sector clients. This was key to planning the long-term product strategy, which was also part of my responsibility. 🤝🚀🔝

The scope of my daily responsibilities in the role of Customer Support Center Team Leader encompassed:- Monitoring and analyzing customer service quality indicators- Team management: conducting interviews, training, periodic evaluations, scheduling work plans- Resolving complex issues and crisis situations- Collaborating with other departments in the company to improve customer service quality- Creating and implementing customer service procedures and standards- Setting priorities, estimating time and resources, scheduling work, and defining team goals- Responsible for effective communication within the team and with other departments in the company- Participating in the process of creating the company's customer service strategy- Analyzing market trends in the customer service sector- Building relationships with key clients of the company.During my tenure, thanks to the dedication of the entire team and effective management, our company's hotline was recognized as the best in the industry, surpassing the competition. This achievement is a result of our continual efforts to improve customer service standards and confirms our commitment to delivering top-quality services.

As a Customer Relationship Manager, I was responsible for building and maintaining positive relationships with key clients of the company. My daily tasks included:- Collaborating with the Product Owner and management to understand and fulfill the business needs of our clients.- Acting as the primary point of contact for key clients, ensuring their concerns were addressed promptly and effectively.- Conducting thorough analysis of client needs and expectations to support the implementation of new features.- Organizing and conducting training sessions for key clients on how to use our products and services.- Providing technical support to key clients during and after the implementation of new features.

As a Technical Support Specialist, I was responsible for providing technical assistance to customers over the phone and via email, focusing on resolving telecommunications-related issues. My daily tasks included diagnosing and troubleshooting customers' technical problems, ranging from network issues to device and service-related concerns. I diligently tracked and documented technical inquiries, ensuring efficient resolution and positive interactions with customers.Working collaboratively with team members and cross-functional departments, I ensured swift and effective solutions to customer issues. As part of my role, I conducted training sessions for new team members, acquainting them with technical systems and procedures. Staying updated with the latest technologies and services in the telecommunications industry was also crucial to my job.In my role as Customer Support Center Team Leader, I oversaw a range of responsibilities that contributed to the success of our customer service department. These included:- Monitoring and analyzing customer service quality indicators.- Resolving complex issues and handling crisis situations efficiently.- Collaborating with various company departments to enhance the overall quality of customer service.- Diagnosing and resolving customers' technical problems, including network, device, and service issues.- Tracking and documenting technical inquiries, including problems, solutions, and customer interactions.- Building and maintaining relationships with key clients.- Conducting training sessions for new team members, including introducing them to technical systems and procedures.- Ensuring high-quality customer service, maintaining positive customer relationships, and building trust in the brand.

In my position as a IT Support Technician, my daily responsibilities included:- Configuring IT workstations according to user needs and company requirements- Installing and configuring operating systems and software- Connecting and configuring network devices and telephones- Diagnosing and repairing issues related to hardware and software- Providing technical assistance to users in resolving basic IT problems- Maintaining up-to-date technical documentation and keeping a record of IT equipment- Collaborating with the IT team to optimize processes and improve the efficiency of IT systems- Ensuring compliance of all IT systems with applicable standards and regulations- Conducting training sessions for users on the safe and effective use of IT systems.