Artur Malinin Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

-Includes all experience from Finance & Product Consultant for Tony Graham Toyota below but, specializing in pre-owned automotive sales.

Ottawa, Ontario, Canada

- Process finance transactions including lender approval and ensuring 100% compliance with all provincial and Ontario Motor Vehicle Industry Council (OMVIC) laws and regulations.- Adhere to monthly forecast for finance, warranty and chemical product income, penetration levels and customer satisfaction.- Accurately prepare all provincial, bank and dealer paperwork related to the transactions and submit to the dealership’s Accounting Department in a timely manner.- Structure deals in accordance with lender and dealership guidelines- Consult financial institutions to obtain funding options and ensure dealership adheres to all bank-wide policies.- Present warranties, credit insurance, GAP insurance, chemical protection products and other beneficial products offered by the dealership.- Secure and finalize transactions in a legal and ethical manner while maintain a high level of productivity.- Follow all communication procedures and industry guidelines (including OMVIC and MVDA standards)- Keep an organized record of customer interactions and file documents by using established tools.- Understand clients' needs and concerns in order to provide exceptional service and reach customer satisfaction.- Exemplify commitment to the company’s principles of excellent customer service for all clientele- Train and support sales employees with the accuracy of their Customer Retention Management (CRM) systems, paperwork requirements, dealership procedures and more.

1855 Merivale Road

-Includes all experience from Myers Hyundai Kanata & Pathway Hyundai below plus the following:-Significantly increased closing ratio in the internet department and maintained my own at just over 10% on average with industry average being 6%.-Came in 3rd (among sales representatives) for partial year (2018) delivering 178 units and 2nd in 2019 delivering 168 units.-Came 110th for the 2019 fiscal year out of more than 4,000 sales representatives in Canada for the number of new vehicles sold, putting me in the top 3% nation-wide.

Ottawa, Ontario, Canada

- Includes all experience from Myers Hyundai Kanata below plus the following:- Increased and maintained Internet leads closing ratio at over 10% with the industry average being 6%.- Having the primary role, Trained all new staff for the Internet Department.- Was put in charge in communicating monthly Internet department performance to sales management.- Advised management on which Internet sources should be eliminated based on ROI.- Worked directly with management to continuously improve the closing ratio and performance of the internet department.- Top performer in 2017, delivering 182 units using Internet leads (Rapid Response) only – was not able to take walk-in traffic or take sales calls unless overflow.

Ottawa, Ontario, Canada

- Handled customer inquiries and resolved issues in a timely and professional manner.- Presented vehicle prices, interest payments and financial advice.- Effectively communicated with sales and finance managers in order to close deals and maintain a loyal customer base.- Reviewed files for completion and accuracy after sales desk compiled them and before going to finance office.- Confirmed bills of sale are accurate, insurance confirmation was complete and the customer knew exactly what to bring for delivery.- Confirmed vehicle preparation requests had all purchased accessories, chemical products listed and that the vehicle had them installed once brought down from prep-shop for customer’s delivery.- Sold both, new and used as well as back-end such as chemical products, warranty and financial protection.- Tied for first place with the number one sales representative in my first month with no prior sales experience and remained top 3, delivering 95 units in 6 months of employment (stats available).

Ottawa, Ontario, Canada

- Assessed and corrected audit files completed by auditors for accuracy of all adjustments made. Evaluated wording, presentation and correctness of all correspondence sent to company owners, accountants and representatives.- Explained all corrections and decisions made on files submitted to me for approval by the auditor assigned to the examination.- Handled and mitigated all issues escalated to me by auditors during their dealings with business owners, accountants and company representatives during and after the audit period.- Communicated with Rulings when faced with complicated Excise Tax Act situations on files in order to apply appropriate adjustments.- Overseen all proposed penalties by auditors on adjustments made on audit files to determine their validity.- Instructed auditors to assess penalties when circumstances called for it. Communicated and explained all proposed penalties to business owners, accountants and representatives.- Assigned experienced auditors on my team to teach and shadow new staff. Tracked progress of new staff and made sure their awareness and knowledge of all processes and procedures was coming along at a proper pace.- Monitored the team’s progress against activities, took action to achieve optimal performance, and implemented corrective actions to ensure quality and performance standards are met.- Engaged in frequent communications with team members, providing coaching and feedback towards professional development and ensured the overall mental wellbeing of every member.- Maintained communication with Directors and other Team Supervisors during and outside meetings regarding stats, issues, possible area of improvements and projections.- Supported delivery of new department initiatives, changes and implementations by coordinating team in the new direction.- Held weekly team meetings to discuss complicated issues on auditors’ files and brainstormed as a team to come to solutions.

Ottawa, Ontario, Canada

- Utilized analytic reasoning while performing full scale audits on taxable, zero-rated, and exempt supplies for small-to-medium sized sole-proprietorships, charities, partnerships, and corporations. - Negotiated adjustments with taxpayers with the presence of their lawyers and accountants.- Communicated with bank investigation departments in order to attain company’s and individual’s bank business statements.- Demonstrated an exceptional level of professionalism and self-confidence while responding to inquiries, providing assistance and conducting interviews with registrants.- Presented conclusions and recommendations as well as verbal and written advice to management in order to pursue a practical and logical course of action for each audit.- Developed reports and letters for taxpayers as well as supervisors to explain audit adjustments and results.- Discussed proposed/final adjustments with taxpayers and their representatives.- Discussed findings with taxpayers and/or their representatives regarding contentious issues.- Worked individually and in a team environment.- Discussed proposed/final adjustments with registrants and their representatives.- First in a team of 7 to close all 5 mandatory audit files to pass 12-month probation. Helped the rest of the team with their files for the remainder while taking on more.- Was promoted after 20 months from SP5 to SP6 Paygrade to handle more complex files with an increase in salary.

Business Management, Accounting And Business/Management

Omvic Certification

Business Administration, Accounting And Finance