At Softdec, I played a multifunctional role, working as a Business Analyst, in Sales, and Customer Support. We were responsible for developing custom software solutions for various companies, including a condominium management product that was enhanced to meet the specific needs of the market.Simultaneously, I took on the responsibility for marketing and implementing a SaaS software targeted at transport companies. I worked closely with clients in the transportation sector, applying our… Show more At Softdec, I played a multifunctional role, working as a Business Analyst, in Sales, and Customer Support. We were responsible for developing custom software solutions for various companies, including a condominium management product that was enhanced to meet the specific needs of the market.Simultaneously, I took on the responsibility for marketing and implementing a SaaS software targeted at transport companies. I worked closely with clients in the transportation sector, applying our software directly to the daily operations of these companies. This direct involvement with transport companies allowed me to deepen my expertise in the sector, continuously adapting and refining the solution to accurately address the specific challenges of the industry. Show less

Atuei como Analista de Negócio na vertical Saúde, sendo responsável por identificar e entender as necessidades dos clientes para desenvolver soluções de software específicas para o setor. Fui responsável pela coleta e análise de requisitos, elaboração de especificações técnicas e coordenação com as equipes de desenvolvimento para garantir que as soluções atendessem de forma eficaz às demandas do mercado publico de saúde.

Iniciei minha jornada na Webmais Sistemas como atendente de clientes, onde me concentrei em oferecer suporte técnico e realizar testes de sistemas para garantir a satisfação dos usuários. Com o tempo, evoluí para a função de Gerente de Suporte, onde tive a responsabilidade de liderar uma equipe de pessoas. Nesse papel, fui fundamental na gestão da equipe, assegurando um atendimento de alta qualidade e resolvendo questões complexas com eficiência.